Guest Engagement Officer

21 hours ago

Kuala Lumpur, Malaysia Furama Bukit Bintang Full time

**Basic Function**

To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel.

**Responsibility and Authority**
- Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful attitude.
- Attend to guests’ enquiries / requests on hotel facilities / services, tourist information / tours, bookings and reconfirmation of flights, sell stamps, self-service launderette tokens, photocopy service, foreign currencies and traveler’s cheque exchanges, safe deposit boxes and so on.
- Maintain parcels, mail and messages for the guests.
- Maintain forwarding records of guest’s mail.
- Carry out pre-arrival activities which include issuing meal and welcome drink coupons, fruit baskets, prepare guest registration cards, room assignment and any other requests.
- Check-in and check-out guests.
- Sell rooms to walk-in guests and take room reservations, up-sell rooms whenever possible.
- Perform daily due-out, extension of stay, late checkout and no show procedures.
- Carry out the Hotel procedure for different modes of payment cash, credit/charged card, corporate account and vouchers.
- Post transactions to ensure accountability of guest’s expenses.
- Sort and prepare documents for accounting and controlling purposes.
- Issue key cards based on the established procedures.
- Communicate with Housekeeping Department and other Departments for operational needs.
- Count and balance cash float entrusted and perform proper handling and talking over based on the established procedure.
- Handle complains and dispose of such complaints at the lowest possible level. Refer to superior when necessary.
- Perform room and rate change based on established procedure.
- Perform rooms’ discrepancy check based on the established procedure.
- Perform related administrative duties.
- Perform Front Office’s night audit procedure.
- Perform Hotel close-day procedure.

Pay: RM2,000.00 - RM2,300.00 per month

Schedule:

- Rotational shift

**Language**:

- English and Bahasa Melayu (preferred)

  • Guest Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia The Ascott Limited Full time $600 - $800 per year

    About the RoleThe Guest Service Officer is responsible for delivering excellent guest service through efficient front desk operations, guest engagement, and support across departments. This role requires flexibility to work on rotating shifts to ensure 24-hour guest service excellence.Key ResponsibilitiesHandle guest check-in and check-out in a professional...

  • Guest Engagement Officer

    5 days ago

    Kuala Lumpur, Malaysia Furama Bukit Bintang Full time

    **Basic Function** To perform all front desk duties at level which meet or exceed guests’ expectations and is accordance to the policies, procedures and standards set by the Hotel. **Responsibility and Authority** - Report duty on time and in full uniform. Keep smart and well-groomed at all times and maintain a friendly and cheerful attitude. - Attend to...

  • Guest Service Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Park Hyatt Full time 30,000 - 50,000 per year

    Organization- Park Hyatt Kuala LumpurSummaryYou will be responsible for providing an excellent and consistent level of service to the guests. The Guest Service Officer - Concierge is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of...

  • Guest Service Officer

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia THE DARK HORSE - KUALA LUMPUR Full time 24,000 - 36,000 per year

    Report directly to the Front Office Manager / Duty Manager on all matters relating to guest occupancy status, cashiering and guest information services.Interact with all guests on all matters relating to rooming, cashiering and guest information services.Ensure that all guest information is complete upon arrival, including name, address and method of...

  • Guest Service Officer

    1 week ago

    Kuala Lumpur, Malaysia PARKROYAL Serviced Suites Kuala Lumpur Full time

    **Responsibilities**: - To provide welcoming atmosphere to guests with great smile and warm assistance at front office. - To assist guests efficiently, courteously and professionally in all front office related functions. - To handle check in process, registration and room assignment, assist in pre-registration and blocking of reservation when necessary. -...

  • Guest Service Officer

    5 days ago

    Kuala Lumpur, Malaysia SOMERSET AMPANG (M) SDN BHD Full time

    Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Guest Service. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback...

  • Guest Service Officer

    22 hours ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Oasia Suites Kuala Lumpur (wholly owned by Pinehigh Development Sdn Bhd) Full time 30,000 - 60,000 per year

    Job Description:Report directly to the Front Office Manager / Duty Manager on all matters relating to guest occupancy status, cashiering and guest information services.Daily interact with concierge and security colleagues to ensure efficient handling of resident baggage and general safety in the building.Interact with all guests on all matters relating to...

  • Guest Experience Officer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time 90,000 - 120,000 per year

    Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.  The Exchange TRX is a 17-acre integrated development set to become one of Asia's leading lifestyle hubs. Our mall is a 1.3 million sq ft of next-generation retail space...

  • Guest Experience Officer

    20 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time 40,000 - 80,000 per year

    Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.  We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team.  We live our values;...

  • Guest Experience Officer

    21 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lendlease Full time 40,000 - 80,000 per year

    Lendlease is a globally integrated real estate group with core expertise in Investment Management, Development, and Construction. For more than 60 years, we have created thriving places.We are dedicated to relationships, open and honest, true to our word, challenging in our approach, exceptional in everything we do, and one team. We live our values; respect,...