Supervisor (Nu Sentral)

Purpose/ Mission:

- Lead a team of retail associates by example and achieve store sales target by:

- Diligently executing store operations with a special focus on selected functional areas.
- Providing Support and feedback to retail professionals.
- Passionately inspiring consumer loyalty to the brand through direct/indirect active selling.
- Accountabilities:

- Sales & Business Acumen
- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
- Manage and supervise the staff in the stores to achieve sales target.
- Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
- Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
- Implement seasonal/quarterly merchandise launch and in-store marketing promotion.
- Customer Service
- Be a role model for customer service and meeting or exceeding customers’ expectations.
- Share your customer service experience and train selected team members to fine-tune their service skills.
- Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.
- Brand and Products
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
- Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
- Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).
- Operations and Processes
- Adhere to all established policies and procedures.
- Execute and maintain established Visual Merchandising and In-Store Communication standards.
- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
- Conduct stock check and manage fitting room or stock room.
- Complete cash register transactions quickly and accurately.
- To keep the store environment clean, neat and tidy.
- To replenish merchandise, conduct stock check and manage fitting room or stock room.
- Minimize loss in both, the stockroom and the sales floor.
- Perform all store operations in a safe, effective and efficient manner.
- Teamwork and Leadership
- Collaborate productively and respectfully with team members.
- Make yourself available to support other team members when needed.
- Seek coaching and learning opportunities to continually improve your performance.
- Professional Background/ Experience:

- Functional: Minimum 3 years’ experience as a supervisor or store-in-charge
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
- Exposure: Sports, Fashion

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.**

**- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -**

**BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.**
- JOB TITLE:
- Supervisor (Nu Sentral)
- BRAND:

- LOCATION:
- Kuala Lumpur
- TEAM:
- Retail (Store)
- STATE:
- 14
- COUNTRY/REGION:
- MY
- CONTRACT TYPE:
- Full time
- NUMBER:
- 535496
- DATE:
- Oct 1, 2025