Customer Relations Executive

2 weeks ago

Shah Alam, Malaysia Honda Tiong Nam Motor Sdn Bhd Full time

We are a market leader in the automotive industry with a long history of business in Malaysia. Apart from this, we are Four-time winners of the Honda CEO Award, an award given annually to honour its dealers’ outstanding performances. We are looking for highly motivated, goal-driven, independent, and hands-on professionals to join the dynamic team at our team.
- Conduct Service Reminder to customer through SMS and calls
- Coordinate and record customer’s appointment booking
- Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities
- Handle customer’s concern, analyse root cause and take improvement activities
- Ensure all customers’ voice is promptly reported to Management
- Liaise and communicate with internal staff/management to ensure prompt and effective reply
- Ensure customer database is updated in timely manner and always protected through constant monitoring to ensure compliance to customer data utilization
- Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
- Conduct invitation, record customer’s appointment and coordinate parts ordering for Product Update
- Coordinate activity with Sales

**Job Requirement**
- Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
- Excellent Communication and Interpersonal skills
- Strong Language Skills a) Able to communicate effectively in English, Malay and local dialects (written and spoken) b) Prepare simple report (if required)
- Customer Service Oriented and embrace that “Customers Come First” mind set
- Competent in Microsoft Office (Word, Excel, Power Point).
- IT literate
- Independent, high commitment, self-motivated and able to promote good problem solving

**Other**
- Fresh graduates are encouraged to apply
- Training is provided
- Attractive incentives
- 4 working day/week

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

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