IT Helpdesk Support

4 days ago

Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

**Responsibilities**:

- Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
- Offering advice to end-users and customers on all in scope IT services, how to troubleshoot and ensuring standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
- Logged all calls reported into the incident ticketing system.
- To work closely with the Account technical and administration teams on user issues and problem resolution.
- Help to implement and improve processes and procedures within the team allowing strong service-focused deliverable.
- Maintain and accurately update customer's enquirers, problem and resolution into incident ticketing system.
- Generates management reports.
- Perform other duties as assigned.

**Job Requirements**:

- Diploma in IT/ Information System / Computer Science
- At Least 2 - 3 years or above of SERVICE DESK / DESKTOP SUPPORT experience is a **MUST**:

- Willing to work based on 24/ 7 shift rotation ( 4 - 5 working days)

**Job Types**: Full-time, Contract
Contract length: 24 months

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Ticketing System: 1 year (preferred)
- IT support: 1 year (preferred)

  • IT Helpdesk Support

    2 days ago

    Johor Bahru, Malaysia TG Human Resource Services Sdn. Bhd. Full time

    Job Responsibilities: - Record and manage all issues in IT Service Management (ITSM). - Perform 1st level trouble-shooting on desktop and basic systems/network issues. - Escalate requests/issues to the appropriate resolver group according to SLA. - Provide timely status update to customers on issues escalated and to follow up tickets till closure within...

  • Helpdesk Support Engineer

    8 hours ago

    Johor Bahru, Johor, Malaysia ITWIN Technology Sdn Bhd Full time

    A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support toclients regarding hardware, system and network infrastrature and various IT-related issue. The primaryobjective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, andmaintaining user satisfaction.Education and Experience...

  • Helpdesk Consultant

    2 days ago

    Johor Bahru, Malaysia Upright Talent Full time

    Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation and closure**** **All you need to know.** - Attractive...

  • IT Helpdesk Support 5 Days Tebrau

    1 week ago

    Johor Bahru, Malaysia Nala Employment Full time

    IT Helpdesk Support - (1 Pax ) Basic salary: Up to RM3.5K Working hours: 5 days week ( Mon to Thurs 9am to 6.30pm and Fri 9am to 6pm ) Working location: JB IKEA TEBRAU Company Background : IT software - First level support for all IT related concerns - Assisting with the detection and recording of possible Problems - Maintaining accurate hardware and...

  • Helpdesk Consultant

    4 days ago

    Johor Bahru, Malaysia Upright Talent Full time

    **Your Roles.** - Provide first level contact and resolve customer issues - Diagnose and resolve software issues - Escalate unresolved queries to the next level of support - Walk customers through problem solving process - Ensure customer enquiries are followed up promptly - Ensure proper recording, documentation, and closure**** **All you need to...

  • Helpdesk Consultant

    2 days ago

    Johor Bahru, Johor, Malaysia Upright Talent Full time 40,000 - 60,000 per year

    Your Roles .Provide first level contact and resolve customer issuesEscalate unresolved queries to the next level of supportWalk customers through problem solving processEnsure customer enquiries are followed up promptlyEnsure proper recording, documentation and closureAll you need to know .Attractive remuneration package Comprehensive benefits (Allowance +...

  • Support Specialist

    1 week ago

    Johor Bahru, Malaysia IT INFINITY PTE LTD OPENSOFTHR SDN BHD Full time

    As a Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and forward looking...

  • Application Support Specialist

    4 days ago

    Johor Bahru, Malaysia IT INFINITY PTE LTD OPENSOFTHR SDN BHD Full time

    As an Application Support Specialist, you will work with your team to ensure customers are satisfied with their experience with us during the before and after sales process. Our Support Team is collaborative and operationally productive, with the mission of providing the best outcomes for our customers. If you are keen to be part of an innovative and...

  • IT Helpdesk Support Analyst

    2 weeks ago

    Johor Bahru, Malaysia ITCAN Pte Ltd Full time

    Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...

  • Service Support Engineer

    2 days ago

    Johor Bahru, Johor, Malaysia ITMAX SYSTEM BERHAD Full time $40,000 - $60,000 per year

    About the RoleWe're looking for a Service Support Engineer to ensure the smooth operation, monitoring, and support of our traffic management and surveillance systems. This includes CCTV, AI event monitoring, Video Management Systems (VMS), and other traffic-related applications. You'll handle incident escalation, SLA compliance, reporting, and coordinate...