Housekeeping Supervisor
2 weeks ago
**1.0** **Basic Function**
Check all guest rooms daily to ensure proper maintenance and upkeep of all furnishings and facilities immediately after guest rooms have been cleaned by room steward/stewardess and are ready for sale.
**2.0** **Responsibility and Authority**
2.1 Report to duty on time and in uniform.
2.2 Issue floor master keys to room steward/stewardess and assign rooms for cleaning.
2.3 Supervise those staff directly assigned to her areas and ensure that efforts are directed towards achieving the Hotel's standard of quality and service.
2.4 Check 'check out' rooms immediately after they have been cleaned and report them to the Housekeeping Office when they are ready for sale.
2.5 Inform all new staff assigned to her floors as to their status within the Hotel's organization chart, policies and procedures in regards to cleanliness and maintenance of guest rooms and reporting of damages etc.
2.6 Ensure that all guest rooms, corridors, closets, service areas and stairways are spotless and clean at all time.
2.7 Ensure that all guest rooms are furnished with complete supplies and that guests shall never have to ask for necessary articles. Instruct the room steward/stewardess exactly what supplies go into the room and where they should be placed.
2.8 Notify maintenance of necessary repairs to the Housekeeping Office immediately.
2.9 Notify the Housekeeping Office immediately when damaged has occurred in a guest room and whether the damage(s) is caused by guest or staff.
2.10 Ensure that the assigned hours of work are adhered to.
2.11 Instruct all room steward/stewardess to report found articles immediately and return them with a written explanation to the Housekeeping Office.
2.12 Check the room steward/stewardess of the par stocks of linen and supplies.
2.13 Inspect frequently cleaner(s) vacuuming corridors and cleaning service areas to see that the jobs are done properly.
2.14 Report immediately to Housekeeping Office on receiving report from a steward/stewardess of a guest illness.
2.15 Report missing items in guest rooms, sleep/skip out and light baggage room rooms to the Housekeeping Office.
2.16 Prepare flower arrangements for VIP guest rooms, banquet functions and table vases flower for food and beverage outlets and Executive Lounge dining tables.
2.17 Ensure that the staff comply with all the rules, regulations and policies established by the Hotel.
2.18 By fully familiar with the emergency procedures of the Hotel.
2.19 Perform the other duties as directed.
**3.0 Job Specifications**
3.1 Knowledge and skills
Thorough knowledge of the guest services and Housekeeping operation in the Hotel.
3.2 Education, training qualifications
GCE 'O' level graduate.
3.3 Experience
Minimum 3 years of experience in Housekeeping.
3.4 Personality
Pleasant, honest, diligent and independent disposition.
3.5 Physical requirements
Fit and healthy.
3.6 Age
Minimum 21 years old.
3.7 Language
Fluent in English, mandarin and local dialect.
**Job Type**: Permanent
**Salary**: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Meal provided
Schedule:
- Day shift
- Evening shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
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