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Snr Operations Specialist

2 weeks ago

Selangor, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Selangor- Description

**Primary Objective**:

- Actively engage stakeholder on on-going support requirements
- Manage and monitor bot operations e.g. scheduling and ad-hoc run
- Optimise bot utilization in business for optimum performance
- Provide user support to IPA Process Owners and ensure effective collaboration between business and IT

**Key Responsibilities**:

- Actively engage stakeholder on on-going support requirements
- Reach out to Process Owner to identify area of improvements in supports provided by IPA.
- Engage with Process Owner to ensure support expectations are well managed.
- Manage and monitor bot operations e.g. scheduling and ad-hoc run
- Manage schedule, ad-hoc run, Bot setup, installation, credential management, environment, configurations.
- Work with IT, Business operation and RPA development team as needed to resolve production related issues and provide future stability.
- Ensure risk and compliance on Bot managements are adhered to.
- Optimise bot utilization in business for optimum performance
- Closely monitor performance of Bots.
- Perform investigation on exceptions in Bot processes.
- Provide analysis on Business and System exceptions.
- Propose ways to minimize exceptions with concrete investigation outcomes.
- Improvise and manage availability & performance of production environment.
- Provide user support to IPA Process Owners and ensure effective collaboration between business and IT
- Respond to Process Owner on issue raised within the agreed timeline.
- Perform investigation to identify root cause of issues.
- Troubleshoot and fix issues within the capability of L1 support.
- Communicate to Process Owners on the status of issues.
- Notify business with any downtime, ability to switch to BCP during any downtime
- Ability to be on call and provide off-site support out of office hours, weekend and public holidays.
- Requirements

**Requirements**:
Certificate - IT preferred.
- .Net / C++ / C# / MS SQL server added advantage
- More than 5 years’ experience in IT support function.
- Understanding new emerging technologies in automation area - UiPath is an added advantage
- Interpersonal and communication skills
- Good analytical and problem solving skills
- Strong knowledge in Windows OS/server functions
- Strong technical skillsets in problem solving, testing and support
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards