Operation Manager

2 weeks ago


Seri Kembangan, Malaysia Sun Inns Hotel Full time

**Hotel Manager**

**Overview**

**Key Responsibilities**
- Lead, manage, and supervise the overall hotel operations to achieve performance goals, service quality, and profitability targets.
- Develop, implement, and monitor strategic plans, policies, and procedures aligned with the company’s vision and objectives.
- Ensure guest satisfaction through consistent service delivery, effective problem-solving, and continuous improvement in all operational areas.
- Oversee housekeeping, front office, maintenance, and other departments to ensure smooth and efficient daily operations.
- Analyze financial reports, monitor budgets, and control costs to maximize revenue and efficiency.
- Foster a positive and productive work culture through staff training, motivation, and performance evaluation.
- Address operational and management issues promptly and professionally, taking proactive measures to prevent recurrence.
- Collaborate with the head office and external partners to support marketing, promotions, and digital initiatives.
- Perform other duties or assignments as required by management.

**Qualifications & Requirements**
- Diploma or Bachelor’s Degree in **Hospitality, Tourism, Hotel Management**, or a related field.
- Minimum **3 years of experience** in hotel operations, including at least **2 years in a managerial or supervisory role**.
- Experience in **budget hotel operations** or **multi-property management** will be an advantage.
- Strong leadership, communication, and problem-solving skills.
- Sound knowledge of HR management, staff scheduling, and training practices.
- Proficient in computer systems, OTAs, and hotel management software.
- Willing to work **shifts, weekends, public holidays**, and **extended hours** when required.
- Must be willing to **travel and relocate** based on business needs.

**Compensation & Benefits**
- **Profit-sharing scheme** based on hotel performance
- **Monthly KPI allowance** and **annual salary review**:

- **EPF & SOCSO** contributions
- **Medical and insurance coverage**:

- **Staff room discounts** across hotel branches
- **Career development and training** opportunities
- **Uniforms and other staff benefits provided**

Pay: RM3,000.00 - RM4,000.00 per month

Work Location: In person


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