Specialist Tele-sales

6 days ago

Petaling Jaya, Malaysia DKSH Full time

Location: Petaling Jaya, MY, MY- Global Business Unit: HEC- Job Function: Client and Customer Services- Requisition Number: 168181- Description:
**Job Summary**:

- Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete, accurate responses.
- Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact handling accuracy and operational effectiveness.

**General Responsibilities**:

- Influences customers to buy or retain (new) products or services based on sales history analysis.
- Create product/brands awareness to both current buyers and new outlets (which have not bought yet)
- Documents transactions by completing call requests and record logs.
- Maintain customer relationships and understanding of customer demand & market insight.
- Complete orders via the SAP system during outbound calls and contact with customers.
- Follow superior’s instruction to complete service requirements and strive to achieve set target; Notify superior of needed supports.
- Maintains operations by following policies and procedures; and reporting if needed.
- Maintains quality service by following organization standards.

**Functional Skills and Knowledge**:

- Excellent command of English and Bahasa Malaysia in both written and spoken
- Strong interpersonal and leadership abilities
- A high level of integrity and commitment
- Attentive, accurate and focused, with careful eye for detail
- Dynamic and resilient towards challenges
- Tele-sales skills, Customer service skills
- Accepts coaching and direction.

**Education**:

- Diploma or Degree in any field.
- Minimum 2 years experience in call center environment, preferably in healthcare industry.

**Why It’s Great to Work at DKSH**:

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