Eコマースのカスタマーサポート

**Responsibilities**: - We propose solutions to customer inquiries. - According to the client's details, if there is a priority issue, report it to the immediate leader. - Provide customers with information about process changes and best course of action. - Stay up-to-date on new updates and process changes. - Be punctual and punctual to lead by example. - Provide exemplary customer satisfaction service - Meet quality standards for all inquiries handled - The day allotted for work is 9 hours of work - Respond to inquiries while maintaining KPI targets according to agreed limits. There is training for about one month after joining the company. Even those who do not have experience in customer support or responding to inquiries over the phone can work with peace of mind - ** Free 20-Minute Career Counseling + Interview Tips **_ **Property**: Cyberjaya, Malaysia. [About us] We are a JTK 1182C recruitment agency licensed by the Malaysian government operating in APAC (Singapore, Macau, China, Maldives). **Appealing points**: working hours and holidays to obtain a work visaWorking hours: 24-hour shift (8 hours + 1 hour break) Holidays: 2 days off per week Paid leave: 19 days Sick leave: 14 days During the interview or after passing the interview, you may be reconfirmed with the HR department. **APT support**: - Check the contents of your resume, translate it into English - Advice documents required to obtain a work visa - Provide information necessary for relocating to Malaysia - Invitation to events to familiarize you with life in Malaysia **Who we are looking for**: - Japan nationality and native Japanese speaker. - For foreigners, JLPT N1/N2 must have business-level Japanese communication skills. - Those who are 50 years old or younger. - Those who have graduated from a university (new graduate) or a junior college or vocational school must have at least 3 years of work experience, and those who have graduated from high school must have at least 5 years of work experience. - Those who are able to work in Malaysia (Kuala Lumpur). - Single Language (Japanese ) - Bilingual (Japanese + English) **Working Hours and Days of the Week**: - 9-18 - 11-20 - 13-22 - 15-24 - Shifts change weekly, and agents are only notified on a weekly basis. ・ Working days are Sunday ~ Saturday (2 days off per week). - 5 working days a week (including weekends and public holidays)" **Access**: Public transportation near your workplace **Allowance**: **Native** / New graduate - RM8,000-9,000 (about 26-290,000 yen) **Experienced** - RM9,000-10,000 (about 290,000-330,000 yen) + Transportation allowance RM500 (about 13,000 yen) - Monthly approx. 260,000 yen ~ 330,000 yen (RM1 = approx. 33 yen) **Foreigners**:RM6,000-7,000 - Approximately 180,000 yen ~ 210,000 yen per month **Benefits & Benefits**: ** **・Obtain a work permit ・Health insurance, life insurance, dental, eyeglasses, medical benefits, employment support: Arrangement of short-term accommodation after entering Japan, travel expenses to Malaysia hours: 9 a.m. ~ 6 p.m., 11 a.m. ~ 8 p.m., 1 p.m. ~ 10 p.m., 3 p.m. ~ 12 a.m. (8 hours of work + 1 hour break) holidays: - Annual paid leave: 10 days for the first two years, 12 days for the third and subsequent years (prorated) - 14 days medical leave - Bereavement leave 3 The number of working days in the event of the death of a close relative (spouse, children, parents). - 60 consecutive days of maternity leave for female associates. Start within 30 days of the expected due date or post the due date. - Paternity leave - 2 days of paid leave within 30 calendar days of the child's birth. **Other**: Document screening > Temporary interview > Second interview > Job offer - It may take a few days to be notified of the result **Other**: 雇用形態: 正社員 給与・報酬: RM8,000.00 - RM10,000.00 月給 学歴: - 学士 (望ましい)