Pengurus Cawangan

**Address**

MBKT-543(3311), Tingkat Bawah Jalan Bukit Besar, 21100 Kuala Terengganu, Terengganu
- **Job Summary**

The Branch Manager is responsible for overseeing the daily operations, staff performance, compliance, and financial management of the clinic branch. This role ensures that all operational, administrative, and marketing activities align with Klinik Wildan’s standards, SOPs, and company goals. The Branch Manager also serves as the key liaison between the branch, HQ departments, and external authorities.

**Key Responsibilities**

**1. Operations Management**
- Supervise and monitor daily clinic operations, SOP compliance, and staff discipline.
- Ensure stock records, asset maintenance schedules, and operational files are updated and well-documented.
- Coordinate with HQ Operation Executives regarding medical supplies, disposables, and maintenance matters.
- Manage vendor relationships for pest control, clinical waste, air conditioning, electrical, plumbing, and safety systems.
- Prepare and submit operational and performance reports monthly.

**2. Administration & Human Resource**
- Oversee staff attendance, leave, overtime, and payroll documentation in coordination with HQ HR.
- Ensure renewal of licenses, tenancy agreements, pest control, and local council permits before expiry.
- Conduct and document staff meetings, performance reviews, and disciplinary actions.
- Plan and lead staff engagement programs such as Bonding Day and Family Day annually.
- Ensure compliance with Personal Data Protection Act (PDPA) and company policies.

**3. Sales & Marketing**
- Achieve monthly and annual sales targets for the assigned branch.
- Plan and execute local marketing activities, community outreach, and health awareness programs.
- Collaborate with HQ Marketing Team on campaigns and ensure all advertisements comply with CKAPS and LIU regulations.

**4. Finance & Accounts**
- Record and deposit clinic sales daily/weekly as required.
- Manage petty cash, payment vouchers, invoices, and other financial documents.
- Prepare and submit monthly financial summaries and expenditure reports to HQ Accounts.

**5. Reporting & Compliance**
- Prepare performance reports, meeting minutes, and audit documents.
- Liaise with external authorities such as CKAPS, Pharmacy Division, and auditors when required.
- Ensure clinic premises are always clean, organized, and audit-ready.

**6. Leadership & Development**
- Provide training, coaching, and performance feedback to team members.
- Attend mandatory Continuous Medical Education (CME) and leadership training sessions.
- Participate in strategic planning and annual performance review meetings with HQ.

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**Requirements**:

- Minimum Diploma/Bachelor’s Degree in Business Administration, Healthcare Management, or related field.
- At least 3 years of experience in clinic or healthcare operations management.
- Strong leadership, communication, and problem-solving skills.
- Proficient in Microsoft Office & Google Workspace (Docs, Sheets, Drive).
- Able to work under pressure and handle multiple tasks efficiently.

Pay: From RM1,900.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Ability to commute/relocate:

- Kuala Terengganu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Microsoft Excel: 1 year (required)

**Language**:

- Bahasa Melayu (required)
- English (preferred)

License/Certification:

- Vehicle Licence (B2 & D) (required)

Willingness to travel:

- 100% (required)

Work Location: In person