Assistant Client Support Officer: Integrated

2 weeks ago

Cyberjaya, Malaysia NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions. Typically uses scripted dialogue and may escalate inquiry to product support, billing, sales or return/repair. Logs calls and updates customer account records. At higher levels, may be asked to provide responses to submitted questions through out-bound calling.**Working at NTT**
- To perform general IT operations functions such as monitoring, maintaining and managing the daily 24x7 operation of IT services provided to clients.
- The scope of work covers Incident & Inquiry management, Problem Management, Change Management, Service Request Management and Service Level Management
- To provide quality technical support in the IT problems actively and in a timely manner.
- Creation of tickets to track and document resolution of problems.
- Interact with NTT MSC clients either by telephone or electronically to provide and process information in response to inquiries, concerns, requests, and complaints about products and services.
- To maintain the coordination effectively with other professionals in delivering the services as and when needed.
**What will make you a good fit for the role?**

**Equal opportunity employer**
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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