Trainer -mandarin Speaker

2 weeks ago


Air Itam, Malaysia Softenger (Malaysia) Sdn Bhd Full time

Hello Greetings from Softenger Sdn Bhd. we are looking for a "Trainer" a. Language: Mandarin and English b. Specialization: Customer Service background c. Target Onboarding Date: ASAP d. Location: Bayan Lepas, Penang e. Type: Full-time f. Shift: 24/7 **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyse & train trainees’ performance and call out any unusual trends. - Identify training needs by working with operations team and QA. **Requirements**: - Degree in discipline or equivalent diploma - 3 years customer service experience with minimum 1 year training experience - Fast learner and independent - Minimum bi-lingual proficiency. - Language proficiency in English and Mandarin is mandatory. - Customer Service knowledge and/or experience is strongly preferred. - Proven experience as corporate trainer in the customer service industry. - Understanding of effective teaching methodologies and tools. - Willingness to keep abreast of new techniques in corporate training. - Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset. - Affluent communication, presentation, and public speaking skills. - Organizational and time management abilities. - Critical thinking, analytical and decision-making abilities If interested, kindly attach your updated Resume & please fill up below requested details: Nationality: Current location: Preferred Location: DOB Highest Education: Total Experience: Relevant Experience: Current Salary: Notice Period: Single/Married: Willing to relocate: Thanks & Regards Selvi **Job Types**: Full-time, Permanent **Salary**: RM4,000.00 - RM5,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational shift **Experience**: - csr: 3 years (preferred) - trainer: 1 year (preferred) **Language**: - Mandarin (preferred) - Chinese (preferred) Ability to Commute: - Penang Hill (required) Ability to Relocate: - Penang Hill: Relocate before starting work (required)


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