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Customer Service Representative Feb Intake

2 weeks ago

Jelutong, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

Position**:Customer Service Representative (Utility Project)**

Location**:Jalan Anson, Georgetown, Penang (Work at Client’s site)**

Basic Salary**:Up to RM 2,400.00**

**Benefits**:

- **Reward & Recognition Allowance -** **Up to RM200 (Based on performance)**

Job Types**:1-year contract (Renewable)**

Working Days**:5 Days’ work with 2 days off (Rotational)**

Working Hours**:Day shift** **(9 hours per Shift)**
- 7.00 AM - 7.00 PM (Monday to Friday)
- 7.00 AM - 5.00 PM (Weekend / PH)

Onboarding Date**:10th February 2025**

**JOB REQUIREMENTS**:

- At least a Diploma or equivalent qualification.
- Minimum of 6 months of working experience in customer service or a call center position is required.
- Experience in the utilities or telecommunications sector is an added advantage.
- Fresh graduates with a passion for customer service are encouraged to apply.
- Proficiency in Bahasa Malaysia and English is required; proficiency in additional languages is an advantage.
- Proficient in MS Office and CRM software.
- Good communication and interpersonal skills.
- Strong problem-solving skills with a focus on finding solutions.
- Skilled in handling high-volume calls professionally while ensuring a positive customer experience in every interaction.
- Strong organizational skills with a focus on detail and efficiency.
- Open to working flexible shifts, including weekends and public holidays, as required.

**JOB DESCRIPTION**:

- Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
- Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
- Address billing and metering issues, for enhancing service quality.
- Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
- Monitor and address customer inquiries and complaints to ensure prompt resolution.
- Organize inquiries and rescheduling for smart meter installations across the country.
- Deliver immediate and proactive measures to resolve issues efficiently when SLAs are not met.

**Job Types**: Full-time, Fresh graduate

Pay: RM2,400.00 - RM2,600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Application Question(s):

- How old are you this year?
- Are you able to onboard on 10/2/2025 (Monday) ?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

Work Location: In person