IT Helpdesk Support

1 week ago

Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

**Responsibilities**:

- Address and resolve queries and requests from Customer Support (CS)
- If issue requires further analysis by an ESS executive on-site, arrange an appropriate date/time with the customer for the on-site visit and investigation
- Maintain and record hardware inventory movements to ensure records are up-to-date and accurate promotions on tools
- Coordinate with hardware and support vendors for supplies and maintenance service
- Work closely with the other teams to coordinate the acquisition of sales kits and marketing material and their supply to customers
- Support the other teams in selling the benefits of our services to customers during Marketing and Promotion campaigns to increase take-up rate and usage of our services
- Work and support the manager to implement identified and approved strategies to support daily CS activities
- Coordinate with regional team to coordinate customer participation in beta testing and the new release of tools and services

**Requirements**:

- Diploma minimum, preferably degree in IT / Tech related field.
- Fresh graduates also encouraged to apply

Career progression and conversion to permanent staff available with good performance and experience

**Job Types**: Full-time, Contract
Contract length: 6-12 months

**Salary**: RM2,700.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (required)

**Experience**:

- Help desk: 1 year (preferred)
- IT support: 1 year (preferred)
- Customer support: 1 year (preferred)

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