Call Centre Agent
10 hours ago
**Job Summary**:
**Key Responsibilities**:
- Handle emergency & breakdown calls - Assist customers facing mechanical issues, flat tires, dead batteries, or other car-related problems.
- Provide accident support - Guide customers on accident reporting procedures and next steps.
- Coordinate roadside assistance - Liaise with tow trucks, service centers, and insurance providers.
- Log and track cases - Maintain accurate records of customer issues in the system.
**Requirements**:
- Experience in customer service, call centers, or roadside assistance is an advantage.
- Fluent in English & Malay (Mandarin or Tamil is a plus).
- Ability to stay calm under pressure and handle emergencies professionally.
- Strong problem-solving and communication skills.
- Comfortable working with computer-based systems for logging cases.
**Job Types**: Full-time, Permanent
Pay: RM2,000.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
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