Call Centre Agent

10 hours ago


Johor Bahru, Malaysia Fresh Cars Pte Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Handle emergency & breakdown calls - Assist customers facing mechanical issues, flat tires, dead batteries, or other car-related problems.
- Provide accident support - Guide customers on accident reporting procedures and next steps.
- Coordinate roadside assistance - Liaise with tow trucks, service centers, and insurance providers.
- Log and track cases - Maintain accurate records of customer issues in the system.

**Requirements**:

- Experience in customer service, call centers, or roadside assistance is an advantage.
- Fluent in English & Malay (Mandarin or Tamil is a plus).
- Ability to stay calm under pressure and handle emergencies professionally.
- Strong problem-solving and communication skills.
- Comfortable working with computer-based systems for logging cases.

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)


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