IT Technical Helpdesk Support

QUALIFICATION REQUIRED (In terms of education, training, skills or experience) - Bachelor in Information Technology (Information System) or above. - Required language(s): Bahasa Malaysia, Bahasa English or other dialects. - Fresh graduate or 1 year of working experience in the related field is required. - Ability to analyze & understand basic project scopes...

**Company Overview** ADVGE is one of the fastest growing holding companies in Malaysia that offers a set of services and solutions in various fields to our customers. We are a technology company and specializing providing the latest technological solutions to our client. The group also provide services in cleaning and engineering works by being G7 Contractor...

Experience: Minimum 3 yearsJob Type: Contract (Renewable basis)Client: Insurance IndustryKey Responsibilities:Provide L1 and 1.5 support for IT incidents and service requests via phone, email, or ticketing systems.Perform initial troubleshooting for hardware, software, and network-related issues.Escalate unresolved incidents to Level 2 teams in a timely...

Kindly find below details and JD for Service Desk Analyst role **Position**: Service Desk Analyst **Work Location**: Cyberjaya, Selangor Malaysia **Job Type**: Contract (Extendable) Language - English Skill set & Experience. - General - Experience of working in a large customer focused environment. - At least 1 years' experience in a customer service...

*Provide level 1 IT Technical Helpdesk Support in ticket logging & resolutions. *Escalate unresolved issues to the next level of support (Level 2) *Prepare activity reports and inform management of recurring problems. *Follow up on Level 1 Helpdesk tickets and perform ticket closure based on RSDH guidelines **Job Types**: Full-time, Contract Contract...

**KEY RESPONSIBILITIES** - Respond to requests for technical assistance in person via phone, electronically. - Research questions using available information resources. - Follow standard Helpdesk procedures. - Advise user on appropriate action. - Log all help desk interactions. - Prepare activity reports - Administer help desk software. - Respond and resolve...

As a Helpdesk Support Engineer, you require to attend to customer technical support queries via emails or phone calls and respond professionally. This role requires to work on rotational shift and will based in the office.Job Responsibilities:Perform 1st level and 2nd level troubleshooting to customer technical support queries received via email and  phone...

**Role Title: Global Test Centre Support Analyst** **Job Type: Permanent with client** **Work Mode: WFH** - Identify severity of case by asking the right questions, analysing and allocating the case appropriately based on its severity. - Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through...

Job Responsibilities - Provide a friendly and professional point of contact for customers for any queries or concerns. - Liaise with wider team members to ensure the best resolution, consistent with the contract. - Completing administration tasks that relate to the contact, including assigning contract colleagues and sub contractors to service requirement...

**ob title - Helpdesk Representative - Mandarin Speaker** **Location - Kuala Lumpur, Malaysia** **Duration - Permanent Full Time** **Open for expats** **Requirements**: - Responsible for resolving staff and customer technological questions that need technical support. - Excellent written and verbal communication skills - Able to clearly communicate...