Mandarin Bilingual Customer Service Associate

1 day ago

Kulim, Malaysia Sutherland Full time

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

**KEY RESPONSIBILITIES**
- Handling member contacts directed through queues relating to the Client website as well as the Technician 1 skillset, resolving level-one inquiries.
- To utilize all client-provided independent resources and tools exclusively, including, but not limited to the internal and external
- To follow standard operating procedures in taking thorough notes within the CRM system, following all guidelines and processes related to ticket management duties, including proper dispositioning, linking, assignment, categorization, and timely follow-up necessary to bring all cases to resolution.

**MINIMUM QUALIFICATIONS**
- Mandarin speakers (supporting China and Hong Kong Region)
- Working knowledge of English is required to complete training and document cases.

**Job Types**: Full-time, Permanent

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

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