Life Customer Experience

2 weeks ago

Petaling Jaya, Malaysia Bjak Full time

**About Us**

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

**Overview**:
As a Customer Experience, you will be responsible for making outbound call to customers while effectively promoting our insurance products and plans based on their specific needs. You will play a crucial role in assisting customers in understanding the various life insurance options available to them and guiding them towards the most suitable coverage.

**Key Responsibilities**:

- Making outbound call towards customers in a professional and courteous manner.
- Listen actively and empathize with customers to understand their unique situations and insurance needs.
- Provide personalized recommendations about different insurance options, coverage, benefits, and premiums that align with customers' requirements.
- Educate customers on the features, benefits, and coverage of various insurance plans offered by the company.
- Handling customer inquiries, resolving issues, and addressing concerns effectively via all form of communication channel
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with sales and other departments to meet customer needs and achieve company goals.
- Continuously updating knowledge of insurance products, industry trends, and regulations.

**Requirements**:
**Qualifications**:

- Previous experience in customer service, sales, or insurance industry preferred.
- Excellent communication skills with the ability to empathize and build rapport with customers.
- Detail-oriented with good organizational and multitasking abilities.
- Strong sales and negotiation abilities.
- High attention to detail and accuracy.
- Flexibility to work in shifts as required.
- A proactive attitude and a customer-centric approach.

**Benefits**

Benefit:

- You will be working in a fast-growing startup that promotes flexible and open culture.
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary
- Casual work attire

  • Life Consultant

    2 weeks ago

    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

  • Executive, Customer Experience

    5 days ago

    Petaling Jaya, Selangor, Malaysia vad capital sdn bhd Full time 42,000 - 80,000 per year

    Responsibilities:Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer's expectations and handle complaints effectively with confidence.Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes.To perform tele sales for all Insurance Product (Auto & Credit Life)To promote...

  • Executive, Customer Experience

    5 days ago

    Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full time 40,000 - 60,000 per year

    Be the voice that makes a differenceJoin our team and deliver exceptional customer experiences while handling insurance processes and promoting digital solutions. If you're passionate about helping customers and growing your career, this role is for you.ResponsibilitiesAttend outbound & inbound calls in courteous manner and provide excellent services to meet...

  • Customer Experience Executive

    3 days ago

    Petaling Jaya, Selangor, Malaysia Feruni Ceramiche Sdn Bhd Full time 40,000 - 60,000 per year

    Do you want to journey with us in transforming the "Living & Workspaces" of others?Be part of Feruni Ceramiche, Malaysia's leading tile brand where innovation meets craftsmanship. We are on a mission to uplift the standard of service across our retail stores, and we are hiring a Customer Experience Executive to make that happen.This is a newly created role...

  • Executive, Customer Experience

    5 days ago

    Petaling Jaya, Selangor, Malaysia ManpowerGroup Full time 24,000 - 36,000 per year

    ResponsibilitiesAttend outbound & inbound calls in courteous manner and provide excellent services to meet customer's expectations and handle complaints effectively with confidence.To build customer retention rate by attending interested customers, interviewing customers and handling loan application submissions.To attend administrative tasks on insurance...

  • Internship (2024 Intake)

    5 days ago

    Petaling Jaya, Malaysia Eko Life MY Full time

    Are you ready to embark on an electrifying journey with Eko Life, the heartbeat of e-mobility in Singapore, Malaysia, and soon, Indonesia? **About Us**: At Eko Life, we don't just move with technology, we ride the wave! We're not your average company; we're a tech-savvy bunch that's passionate about transforming the way people move. From e-bikes to...

  • Customer Experience

    7 days ago

    Petaling Jaya, Malaysia Bjak Full time

    **About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Role...

  • Executive, Customer Experience

    3 days ago

    Petaling Jaya, Malaysia VAD Capital Sdn Bhd Full time

    **Responsibilities**: - Attend outbound & inbound calls in courteous manner and provide excellent services to meet customer’s expectations and handle complaints effectively with confidence. - Attending administrative tasks, including responding to inquiries from the CS & ASK mailboxes. - To perform tele sales for all Insurance Product (Auto & Credit...

  • Customer eXperience Specialist

    17 hours ago

    Petaling Jaya, Selangor, Malaysia Roche Full time 40,000 - 60,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...

  • Customer eXperience Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia Roche Full time 40,000 - 60,000 per year

    At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure...