Renewal Account Coordinator
4 days ago
**Location**: Petaling Jaya, Selangor
**Employment Type**: Permanent
**Industry**: IT / Technology
We’re looking for a **Renewal Account Coordinator**to join our team This role focuses on managing **existing client relationships**, ensuring **timely renewals of services and hardware/software**, and contributing to both **sales and marketing activities**.
**Responsibilities**:
**Client Renewal & Account Management**
- Focus in managing the **renewal process** for **existing**customers, including contract extensions, hardware and subscription renewals.
- Build strong relationships to ensure **customer satisfaction** to ensure long-term relationship with customers.
- Proactively **follow up** on upcoming renewals and identify upsell or cross-sell opportunities.
- Address client concerns and work with internal teams to resolve issues efficiently.
**Sales Support**
- Prepare and manage **quotations, sales orders**, and manage related sales documentation.
- Support the sales team with presentations, client communications, and coordination.
- Conduct **outbound calls**to existing clients and follow up on inbound leads/opportunity.
- Collaborate with **vendors, resellers, and partners** to ensure accurate product/service delivery.
- Track sales activities and generate regular performance reports.
**Marketing Support**
- Assist with **digital marketing efforts**, including social media campaigns such as EDM flyers, on platforms such as LinkedIn, Facebook, and Instagram.
- Collaborate with Sales Manager and assist in creating marketing materials like **brochures, presentations** when necessary.
- Assist in Monitor and report campaign performance; conduct **market research** for trends and competitor analysis.
**We’re Looking For**:
- Bilingual in **English and Mandarin** is a plus (to support Mandarin-speaking customers).
- A **team player** who can also work independently.
- Able to start **immediately or on short notice** is preferred.
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- What is your expected salary for the position
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
- English (preferred)
Willingness to travel:
- 75% (preferred)
Work Location: In person
Expected Start Date: 08/01/2025
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