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Network Technical
2 weeks ago
**Our GBS team**
Our Global Business Services (GBS) function brings together and radically simplifies customer service operations and internal support services. We enable innovation, both for our consolidated function as well as for other areas of Telstra.
Our focus is to deliver great experiences, to simplify and innovate, and drive Telstra’s profitability across a global operating footprint.
**Role Purpose**
As a **Network Technical Specialist**, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra.
In this role, you will be accountable for:
- Use domain knowledge and analytical thinking to provide support in investigation of customer reported incidents.
- Operate within standard practices and procedure, with support / direction from more experienced team members / leaders to achieve team / project / mission and / or individual outcomes.
- Understand the system architecture deployed and Integrated with multiple provider and customer.
- Co-ordinate and Control networks changes to new networks and solutions seamlessly, with mínimal impact to the customer.
- Co-ordinate will all stakeholders to troubleshoot and resolve customer issue technically within provided SLA.
**About you**
To be successful in the role, you'll bring skills and experience in:
- CCNA certification is mandatory and CCNP certified will be added advantage.
- On site working experience handling network integration work.
- Handled any sort of transmission network (Fiber Optics, wireless, SAT, etc)
- Qualification in Engineering or related Technical degree
- Have basic knowledge on SD-WAN network.
- Implementing and troubleshooting networks and solutions
- Able to adapt transitioning to new networks and solutions
- Negotiate and able to work with all Resolver group for customer network issues.
- Able to read and understand standard network topology/planning document.
**Thrive, your way**
Your work will expose you to innovative thinking, technologies, and global best practice. As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.
**Interested?**
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.
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