Specialist Contact Centre

2 weeks ago

Petaling Jaya, Malaysia Hiredly Full time

**Responsibilities**:

- Communicates concise and accurate information in response to customer inquiries.
- Identifying and understanding of customer needs, issues, and requests thereafter provides solutions and/or alternatives in a timely manner.
- Follow up customer cases/complaints end to end.
- Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people.
- Build sustainable relationships and engage customers by taking the extra mile
- Seize opportunities to upsell products when they arise.
- Support Senior Specialists to facilitate successful completion of organization’s targets and performance goals.

**Requirement**:

- Has a passion for service. _(Previous service experience will be an added advantage)_.
- Able to speak and write good English and Bahasa Malaysia.
- The ability to speak in Mandarin will be an added advantage.
- Computer literate with good typing skills. Familiar with MS Word, Excel, and PowerPoint.
- Able to work in a fast-paced and demanding environment.
- Able to work on shift and weekends.
- Excellent communication skills both written and verbal with active listening.
- Ability to ask prying questions and diffuse tense situations.
- Able to work independently and as a team player with a positive mindset.
- Good time management and result oriented.

Pay: RM3,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Application Question(s):

- must possess at least a Diploma ?

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