Verification Team Lead

2 days ago

Kuala Lumpur, Malaysia Persol APAC Business Support Services Full time

Assist Business Operation Manager to supervise the team to ensure optimal responsiveness, excellent customer service and delivery of a high-quality operational support / administration activities on a timely and accurate manner, as well as being attention to details.
- Manage all the administrative tasks in relation not limiting to the following activities independently with mínimal supervision:

- To provide support and administrate employee and contractor mobilization and deployment e.g. scheduling of medical check-ups, enforcement / immigration and visa clearance
- Handling customers’ enquiry in an effective manner
- Prepare the necessary purchase order and business license
- To assist in preparing the necessary report as of when required
- Support Sales team and managed services providers
- Assist in the building of business support operations processes through continuous improvement and LEAN methods and ensure that SLAs and KPIs are executed as set, and to provide valuable advice on the improvement on such processes whenever necessary
- To make effective decisions and to exercise sensible judgment to ensure the long-term service strategy are effectively met
- Possessed the ability to communicate with all internal and external stakeholders, as well as effectively handling of escalations, subordinate’s enquiries, which may include effective coaching, counselling, direction, and resolution in a timely manner
- Ensure full compliance process on the employee and contractor mobilization and deployment with the company or local enforcement regulation
- Champion organizational values and culture to ensure the affiliated behaviors are demonstrated cross the team. Lead and champion exceptional customer service
- Raises and tracks issues and conflicts, assist team to remove barriers and resolve issues and escalate to appropriate level when required
- To prepare and to present business reviews or reports to the stakeholders on a weekly, monthly, quarterly, and whenever necessary
- Ability to work in a fast-paced environment
- To handle disciplinary and/or performance issues, in accordance with company policy, including to provide necessary guidance and corrective actions whenever necessary
- Perform other ad hoc duties and special projects as assigned

**Requirements**:

- Possessed relevant bachelor's degree/ Diploma in Business Administration or any related field
- At least 8 years’ experience in Customer services/ hospitality/ Business support/logistics/manufacturing/ Shared services with minimum 2 years in supervisory role
- Experience in cross - border tasks migration/transition will be added advantages
- Ability to meet tight deadlines and understand the urgency of headcount placement & capacity planning
- Strong understanding and experience in Visual management, Process Improvements, and performance metrics and KPI
- Experience in conducting team objective setting and performance appraisal
- Strong communication and interpersonal skills and collaborative team spirit
- Possessed strong communication (verbal and written), negotiation skills and problem-solving skills. Multitasking and ability to adapt to change

**Job Types**: Full-time, Permanent

Pay: Up to RM8,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Work Location: In person

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