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Merchant Operation Support
2 weeks ago
Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
**Responsibilities**:
The Merchant Operations Support Internship program aims to provide interns with comprehensive exposure to both merchant operations and customer service functions in a dynamic fintech environment.
- Merchant Support: Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.
- Compliance: Ensure adherence to regulatory requirements and best practices related to payment processing.
- Risk Management: Support in identifying and mitigating risks associated with merchant accounts.
- Relationship Management: Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.
- Reporting and Analysis: Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.
- Work with Freshdesk systems or ticketing platforms.
**Pre-Requisites**:
- Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline.
- Strong verbal and written communication skills.
- Customer-focused with a positive attitude and eagerness to learn.
- Demonstrated ability to work in teams and contribute positively to team dynamics.
- Ability to multitask, prioritize, and manage time effectively.
- Ability to learn quickly and adapt to new technologies.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work both independently and collaboratively in a dynamic environment.
- Previous customer service experience and familiarity with Freshdesk systems or ticketing platforms is a plus.
- Willingness to work in I-City
- Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students
**Are you game?
