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Operation Support Executive

2 weeks ago

Wangsa Maju, Malaysia MASTERY EDGE PLT Full time

Job Title: Operation Support Executive

**Job Description**:
As an Operation Support Executive, your primary responsibility is to provide assistance and support to ensure the smooth functioning of an organization's operations. You will work closely with various teams and departments to optimize processes, manage administrative tasks, and support the overall efficiency of the organization.

**Responsibilities**:
1. Administrative Support:

- Manage staff schedule, attendance & payroll
- Assist in preparing and organizing documents, presentations, and reports as required.
- Handle correspondence, phone calls, and ensure prompt responses.

2. Data Analysis and Reporting:

- Collect, analyze, and interpret data to identify patterns, trends, and areas for improvement.
- Create reports, dashboards, and visualizations to communicate key performance metrics and insights.
- Collaborate with stakeholders to develop data-driven recommendations and strategies.

3. Process Improvement:

- Continuously evaluate existing processes and identify opportunities for streamlining and enhancing productivity.
- Collaborate with cross-functional teams to redesign workflows and implement process improvements.
- Assist in the development and documentation of standard operating procedures and best practices.

4. Customer Service:

- Communicate with customers to address inquiries, resolve issues, and provide exceptional service.
- Understand customer needs and ensure they are met while maintaining a high level of satisfaction.
- Document and escalate customer feedback, ensuring continuous improvement in service delivery.

**Requirements**:

- Bachelor's degree in a related field or equivalent experience.
- Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Outstanding communication and interpersonal skills.
- Proactive mindset, with the ability to work independently and as part of a team.

As an Operation Support Executive, you play a vital role in ensuring the smooth operation of the organization. Your attention to detail, ability to improve processes, and dedication to excellent support will contribute to the overall success and efficiency of the organization.

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- HOTEL MANAGEMENT: 2 years (preferred)