Customer Careline Executive

2 weeks ago


Bangi, Malaysia SALAM ALLIANCE SDN. BHD. Full time

MInimum SPM & Above
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
- dealing with customer issues and churning out an easy-to-follow solution
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift
- Evening shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Service: 1 year (preferred)

**Language**:

- Bahasa (preferred)

Application Deadline: 01/06/2025
Expected Start Date: 01/06/2025



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