Quality Assurance Coach

Responsible for coaching the overall service quality and compliance of processes and procedures for all customer facing employees. Evaluates individual staff performance by regular work observation, maintaining performance scores and quality monitoring. Responsible for identifying training needs and identifying improvement needs in service processes and...

Overview: Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

Define quality assurance framework - Ability to navigate or setup necessary system and processes to enable efficient quality checks - Ability to engage operations (CC & LA) to obtain call recordings and/or messages for quality monitoring - Ability to identify areas of improvement and recommend improvement actions based on call quality scorecards - Develop...

Overview:The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

**Your role at Exness**: You will be responsible for all types of training and quality assurance within the company, as well as participation in process improvements that support continuous improvement in the organization. Quality assurance includes monitoring and analyzing the interactions between support and clients to ensure customer support team members...

Overview: The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

About the roleAs the Quality Assurance Executive at Pecca Leather Sdn Bhd, you will play a crucial role in ensuring the consistent quality and reliability of the company's leather products. This full-time position is based in Kepong, Kuala Lumpur and will involve overseeing the internal quality control processes throughout the manufacturing and distribution...

Key Responsibilities:Quality Monitoring & AuditingConduct regular quality checks on tasks completed by operational teams (e.g., content moderation, customer support, seller operations).Audit product listings, customer interactions, and seller communications to ensure compliance with platform policies.Evaluate accuracy, completeness, and adherence to standard...

**Training & Quality Assurance Executive** **Location**: Klang Valley (Based at HQ Office - Puchong) **Employment Type**: Full-Time **Department**: Operations / Quality Assurance **Reports To**: Operations Manager & HQ OS **Salary Range** **RM3,000 - RM4,500 per month** (Depending on experience, plus performance bonus and staff benefits) **About the...