Front Office Manager

3 days ago

Kuching, Malaysia Pullman Kuching Full time

**Role Overview**: A Front Office Manager oversees the front office operations, ensuring a high standard of service and smooth functioning of the department.

**Key Responsibilities**:

- **Supervision**: Manage and train front office staff, including receptionists and concierges.
- **Operations Management**: Oversee daily front office operations, ensuring efficient check-in/check-out processes.
- **Guest Relations**: Handle escalated guest complaints and issues, ensuring guest satisfaction.
- **Financial Management**: Prepare and manage the front office budget, monitor expenses, and handle billing inquiries.
- **Reporting**: Maintain records of occupancy rates, revenue, and other key metrics.

**Qualifications**:

- Bachelor’s degree in hospitality management or a related field.
- Several years of experience in front office operations.
- Strong leadership and team management skills.
- Proficiency in hotel management software and financial management.

**Job Types**: Full-time, Permanent

Pay: From RM7,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Rotational shift

Supplemental pay types:

- Performance bonus

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