Sales & Admin Coordinator

**A Brief Summary of This Position**:
The Sales & Admin Coordinator will be responsible for a blend of administrative duties and supporting the sales process. This role requires efficient communication, customer service, and coordination with production, sales, and accounts teams. Additionally, the Sales & Admin Coordinator will be required to handle customer inquiries, assist in sales activities, and maintain accurate records. This role contributes to improving customer satisfaction, meeting sales targets, and enhancing the overall market share of the company.

**Essential Functions**:
1. **Order Management**:

- Review and process factory orders daily, ensuring timely customer communication regarding goods received and approval for factory orders.
- Ensure the timely confirmation of factory orders (same day or within the next day) to meet the DIFOT (On-Time Delivery) target of 4 days.
- Coordinate with production and sales teams to resolve any delays and maintain operational efficiency. Work closely with the Production Manager and Sales Personnel to arrange delivery schedules and meet customer requirements.

2. **Customer Communication**:

- Serve as the central point of contact for customers, promptly addressing inquiries, order issues, and delivery concerns.
- Prepare and communicate galvanizing certificates and invoices to customers. Follow up on payments and ensure payment details are passed to the accounts team for collection based on target datelines.

3. **Documentation & Reporting**:

- Systematically file sales-related documents, including quotations, orders, customer requirements, inquiries and rejection data, in a traceable manner.
- Prepare daily and monthly production schedules and reports on incoming goods, ensuring zero data errors and customer escalations.

4. **Operational Support**:

- Liaise with internal teams (operations, production, transportation) to ensure seamless scheduling and delivery.
- Ensure that factory orders and transportation schedules align with customer timelines, facilitating smooth order processing.

5. **Financial Coordination**:

- Ensure the accounts billing department is informed of correct pricing.
- Follow up on invoices and payments from customers to ensure cash flow is managed effectively.
- Ensure that all necessary documentation is prepared and processed on time, with no delays or errors in invoicing or payment collection.

6. **Sales Support**:

- Assist the sales team with relevant product information, sales records, and processing customer orders.
- Help identify and resolve any challenges in processing orders, and work with the sales team to ensure the timely fulfilment of orders.

1. Academic requirements
- Minimum SPM level.
- A diploma in marketing, business administration, or engineering-related disciplines is an added advantage

2. Technical & Product Knowledge:

- A good understanding of the assigned products and production operations.

3. Skills:

- Strong planning, organizational, communication, and negotiation skills.
- Ability to write clear reports and maintain accurate documentation.

4. Computer Literacy:

- Proficient in Microsoft Office programs (Word, Excel, PowerPoint, etc.).

5. Language Proficiency:

- Ability to communicate effectively in English and Bahasa Malaysia.

6. Sales & Marketing Experience:

- At least 1-2 years of experience in sales, marketing, or administration, preferably in steel, paint, or industrial products.

7. Administrative Skills:

- Experience in coordinating administrative duties, managing databases, and handling customer service inquiries.

Pay: RM1,700.00 - RM2,200.00 per month

**Benefits**:

- Free parking
- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- On call
- Weekend jobs

Ability to commute/relocate:

- Nilai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Total Preventive Maintainance: 3 years (required)
- working with cranes, welding, pumps, breakdown: 3 years (required)
- manufacturing environment: 3 years (preferred)
- Maintenance documentation: 3 years (preferred)

Application Deadline: 08/31/2025
Expected Start Date: 08/01/2025