Deskside Support Technician

Malaysia

**Experience**: desktop,Bilingual,Bilingual Desktop Engineer

**Skills**:desktop,Bilingual,Bilingual Desktop Engineer

Field Services / Deskside Support Technician

This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

Desired Skills & Experience

**Responsibilities**:

- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices.
- Printer break-fix and installation
- Disposal, redeployment, and Asset reclaim.
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management - Depot Operations
- Coordinate with external vendors for dispatch support.
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
- Responsible for asset tagging and entering all incoming equipment into our asset management system.
- Collaborate with cross functional teams to properly onboard incoming new hires.
- Ensure that hardware is properly assigned and updated into our management system.
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
- Ensure that resolutions are consistent with company standards and policies.

Requirements/Qualifications:

- Prefer 3-5 years IT experience, including technical training.
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations.
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests.
- Experience working in or supporting a call center or help desk environment.
- MCP and or A+ Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment.
- Able to lift up to 50 pounds.
- Own car for transportation (mileage will be reimbursed by policy)
- Valid driver’s license
- Experience with Cleanroom protocols and procedure (preferred)

Technical skills:

- Experience with IT infrastructure area support - DSS, Multiple Workstation OS (Window, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
- Experience with one or more of the following is a plus: Active Directory, Group Policies, SCCM, IIS, scripting, server HW, Systems Administration/System Engineer Microsoft certification.
- Familiarity with various computer cabling, printers, document scanners, barcode scanners, projection devices, networking, digital and analog telephony, VoIP, and other office technologies.

Soft skills (Competencies):

- Listening skills, verbal communication skills, customer service skills, problem-solving skills, teamwork skills.
- Ability to understand and speak the language of business. Self-management skills.

Communication:

- Very good communication and customer related skills.
- Effectively interacts with both business and technical audiences at multiple levels, including top executive managers Knowledge and Expertise Demonstrates deep understanding of relevant technology, architecture, processes, and practices.

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