Lead, Contract Management Services, Technology

Job ID: 43103
- Location: Kuala Lumpur, MY
- Area of interest: Technology
- Job type: Regular Employee
- Work style: Office Working
- Opening date: 3 Nov 2025 - **Job Summary** Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank’s external third-party suppliers. To meet increasing business demands, the SCM team is putting in place a new capability to support Contract Managers/Owners meet their obligations with regards to the management of the third-party contracts that they are accountable for.
- The Lead, Contract Management Services (CMS), Banking Operations and Marketing, is responsible for leading a Contract Management Services team that specialises in providing support to Contract Managers/Owners of Banking Operations and Marketing. As well as leading the team, the Lead, CMS, Banking Operations and Marketing is responsible for ensuring that Contract Mangers/Owners have the support they need to fulfil their contract management/ownership obligations throughout the lifecycle of the contract. This role oversees the continuous improvement, development, implementation, and governance of best-in-class contract management as well as overseeing the daily running of the service.
- The Lead, CMS, Banking Operations and Marketing will work closely with SCM Global Category Management Heads, SCM Category Leads/Managers, SCM Supplier Managers and SCM Cluster Leads to drive continuous improvement.
- **Key Responsibilities** ** Strategy**
- Support the Head, CMS in continuing the development of the target operating model and strategy for delivering CMS services across the Bank and across all categories in alignment with the bank’s overall procurement lifecycle objectives.
- Support the development of the overall CMS framework to ensure clear roles and responsibilities especially on work allocation between category, supplier management and sourcing teams. This includes defining and providing clarity on the scope and value proposition of Contract Management Services.
- Lead and influence senior engagements with Business/ Functions on buy-in of the TOM.
- Represent the function to drive and support continuous improvement initiatives and in Refinement Forums. This includes requirements gathering, prioritisation of SCM/business/function requirements, adoption, support adhoc system testing and collaborating with key stakeholders on key initiatives involving digital transformation and enablement to align with the bank goals
- Support the ideation and development of technology advancement (AI, automation, tooling) to enhance and drive the CMS capability.
- **Business**
- Develop and maintain strong relationships with Contract Managers/Owners and SCM stakeholders.
- Play a leading role in the development of the CMS framework and end-to-end contract lifecycle process starting with supporting Contract Managers with completing risk assessments, through to contract expiry together with the completion and delivery of all obligations.
- Build and maintain strong relationships with internal stakeholders, including Contract Managers/Owners, procurement, legal, compliance, finance, and business units.
- Act as the primary point of contact for Banking Operations and Marketing CMS inquiries and issues.
- Drive adoption of category strategies and embedding sustainability as part of the CMS processes.
- Provide regular updates, dashboards, and reports to senior management on sourcing process activities and performance, including progress updates on key initiatives (e.g. FFG, cost optimisation programmes, etc)
- Support the input of design and requirements for the platform and tools strategy for CMS.
- Play a key role in driving the adoption of AI and automation, across the services suite within the capability to demonstrate efficiencies, standardisation, and digitization.
**Processes**
- Continuous Improvement
- Contribute to the Book of Work/Backlog of incremental change requests, strategic improvements (e.g. AI), embed sustainability into supplier engagement practices
- Support initiatives and identify use cases to optimise process and cost efficiency (e.g. FFG, AI)
- Leverage technology and best practices to streamline workflows and improve data accuracy and accessibility.
- Leverage data analytics to gain insights into CMS performance, trends and opportunities, for improvement including development and maintenance of dashboards to track KPIs and process metrics, analyse root cause for targeted improvement plans and track total cost savings achieved for cost saving programmes
- Drive initiatives to optimize cost savings and value creation through effective contract management.
- Monitor and improve end user experience.**CMS Day-to-day**
- Oversee teams delivering the CMS to Contract Managers/Owners:

- **Transition from Day 1 into Day 2**
- Support the Contract Manager/Owner through Contract Owner Training, Risk assessments are completed, and contracts documents are in order.
- Ensure