Customer Success Specialist

4 days ago


Shah Alam, Malaysia Trinity Workforce Solution Full time

**Responsibilities**:

- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

**Requirement(Native Korean)**:

- Must be able to converse fluently using **Korean and English.**:

- Must be able to **read & type** in **Korean and English.**:

- Education: Degree and above

**Requirement(Non-Native Korean)**:

- Must be able to converse fluently using **Korean and English.**:

- Must be able to **read & type** in **Korean and English.**:

- Education: SPM, UEC, O-level or; and above
- Must have TOPIK 5 or above

**Salary package(Native Korean) : basic salary RM 10,000 + KPI up to RM 1,500**

**Salary package(Non-Native Korean speaker) : basic salary RM 8,500 + KPI up to RM 1,500**

**Working time: 8 AM to 9 PM, 5 working days**

**Job Type**: Permanent

**Salary**: RM8,500.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Korean (required)



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