Department Manager

4 days ago

Kuala Lumpur, Malaysia H&M Full time

**Job Description** WHAT YOU’LL DO**
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

- Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
- Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
- Manage team planning, scheduling, and ensure seamless opening and closing routines.
- Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
- Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
- Represent yourself and the brand positively during all customer interactions.

**WHO YOU’LL WORK WITH**
Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, and Department Managers to Store Managers, and Visual Merchandisers—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

**WHO YOU ARE**
- We are looking for people with _
- Experience in retail management and operations.
- Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
- Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.
- And people who are _
- Strong and confident leaders who inspire, coach, and develop their teams with integrity.
- Thriving in collaborative, dynamic environments, with a solution-focused mindset.
- Motivated to create great customers experiences while promoting and selling our products.
- A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
- Effective communicators, creative, and curious.
- Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

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