Customer Service Representative

5 days ago

Kuala Lumpur, Malaysia Language Talent Solution Full time

**Company Description**

Language Talent Solutions Sdn Bhd is a global talent acquisition company based in WP. Kuala Lumpur. We believe in breaking down barriers to find the best talent for our clients. We focus on building globally competitive teams by bridging borders and prioritizing skills over passport limitations.

**Role Description**

This is a contract role for a Customer Service Representative in the banking industry. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. This role is on-site and located in WP. Kuala Lumpur.
- Designation : Customer Service Representative - English Speaker (Banking Industry)
- Working Days: Monday - Sunday; rotational 5 days a week
- Working Hours : Rotational shift. 8:00 AM to 11:00 PM (8 hours working shift + 1 hour break)
- Location : Menara UOB, UOB Plaza Jalan Raja Laut, and Menara Citibank Jalan Ampang
- Salary Package : RM 2,600 - RM 3,000 (basic)
- _____________________________________________

**Responsibility**:

- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
- Assist immediate manager with team motivation and performance monitoring
- Mentor associates to improve individual performance
- Consistently achieve individual and team performance targets under little to no direct supervision
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Requirement**:

- Good communication skills in English
- SPM holder : Credit in both Maths & English, minimum 2 years full time contact center working experience
- Diploma holder : Fresh or full time working experience in contact center
- Bachelor’s degree : No experience needed but preferred
- Fresh graduates from bachelor's degree or diploma are strongly welcomed

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,600.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Application Question(s):

- Are you able to start immediately?

**Education**:

- STM/STPM (preferred)

Expected Start Date: 12/16/2024

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