Mandarin Speaker

1 week ago

Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

Working location would be in Menara Prudential, TRX

This is office hours job

8:30 am till 5:30 pm

Only on weekdays

Monthly Performance bonus : 10-12% from your basic salary

**Benefits**:
1. Medical card

2. EPF

3. EIS

4. SOCSO

Job Description (Handling Singapore Customers)

Job Purpose:
The incumbent is responsible to provide an efficient and a high-quality telephone service by reaching out to customers (agents and policyholders) to enroll for the recurring payment. To assist both on inbound call enquiries.

To achieve the following deliverables as a team:

- Financial - Ensure the team successfully completes given task and helps to generate as much revenue via premium collection
- Customer - Reach out to customers are per set timeline by meeting customer standards and expectations
- Operational Performance - To satisfy our customers and shareholders, to excel in business process
- People - To achieve our goals and contribute to organization learning and innovation process.

Job Responsibilities:
The essential duties and responsibilities for the incumbent are as per below
- Deliver world class customer service via telephone
- Provide a polite, professional, and accurate response to queries by customers
- Encourage customer to enroll for recurring payment ensure premiums continue to be paid in future
- Manage customer's expectations and follows up diligently to ensure PH makes premium payment by given timeline and enroll for the recurring payment
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required

Job Requirements:

- At least Diploma or Degree in any field from a recognized college or university
- Preferably 1 year of working experience in a call center (customer service/ inbound) role in the servicing/insurance industry.
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
- Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
- Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
- Pleasant, patience and self-discipline.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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