Quality Assurance Analyst

5 days ago

Kuala Lumpur, Malaysia Wipro limited Full time

**Roles & Responsibilities and Task**:

- Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers.
- Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management.
- Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements.
- Work closely & hand in hand with other departments to respond immediately to relevant quality-related needs.
- Participate in internal quality calibrations led by process owners.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.

**Essential Critical Skills required for this role**:

- Quality Assurance skillsets like RCA, SWOT, Calibration and Report writing.
- Sales Calls screening and Coaching Agents.
- Experience in handling calls in English and Arabic market.
- **Understanding and knowledge on Sales funnels within Social media advertisement platform.**:

- Ability to work in fast and evolving workflows with eye for detail.
- Ability to maintain calm while meeting strict deadlines.
- Comfortably in exercising quality standards in ambiguous scenarios.
- Computer fluency and understanding the necessity of a data-driven approach.
- Microsoft Excel and Microsoft PowerPoint.

**Must have, Requirements**:

- **Minimum 1 year**of Quality Assurance Programs experience specifically from BPO environment and or Call center Environment.
- Quality audit and quality management-related experiences.
- Working experience on social media advertisement platform.
- **Arabic Language Proficiency Level must be equivalent to (C1)**:

- **English Language Proficiency Level must be equivalent to (B2) of Certification of European Framework (CEFR)**

**Work hours**:

- Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day. (9am-6pm)

**Work Location**:
The Garden North Tower, Mid Valley City, Kuala Lumpur, Malaysia.

Pay: RM6,500.00 - RM8,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call audits: 1 year (required)

Work Location: In person

  • IT Quality Assurance Analyst

    5 days ago

    Kuala Lumpur, Malaysia Tentacle Infotech Full time

    **JOB DESCRIPTION** **IT Quality Assurance Analyst** The Information Technology (IT) Quality Assurance (QA) Analyst plays a critical role in ensuring the integrity, reliability, and performance of investment systems platforms. This role focuses on evaluating the impact of changes, maintaining system and process quality, and ensuring that enhancements or...

  • Quality Assurance Analyst

    16 hours ago

    Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

  • Quality Assurance Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Configura Sverige AB. Full time

    **Job description**:**COMPANY DESCRIPTION** Configura works with parametric configuration. We develop rules-based software to draw spaces in 2D and 3D for leading companies within the commercial furniture, kitchen and material handling industries. In the background, prices and configurations are automatically calculated. We are a global company with...

  • Quality Assurance Analyst

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TP Full time

    Overview:The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....

  • Quality Assurance Analyst

    16 hours ago

    Kuala Lumpur, Malaysia Ria Financial Services Full time

    Quality Assurance Analyst Duties - Work as QA Engineer in a distributed team with other QA Engineers. - Work with cross-functional teams. - Integrate with the QA standards and guidelines of the team. - Take part in daily meetings, groomings, retrospectives (agile) and up with the work of the team. - Identifying gaps/dependencies in the requirements in the...

  • Kyc Quality Assurance

    3 days ago

    Kuala Lumpur, Malaysia ITCAN Pte Ltd Full time

    **Job Title**: KYC Quality Assurance (QA) Analyst **Company**: Accenture **Location**: Sunway Pinnacle, Bandar Sunway, Kuala Lumpur **Employment Type**: Full-Time **About the Role** Accenture is seeking a detail-oriented and analytical **KYC Quality Assurance Analyst** to join our team. You will be responsible for reviewing, assessing, and ensuring the...

  • Quality Assurance Analyst

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AccionLabs Full time 60,000 - 120,000 per year

    Company Description Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.Through nine global offices and a rapid-response delivery model, Accion...

  • Quality Assurance Analyst L2

    2 weeks ago

    Kuala Lumpur, Malaysia Wipro Limited Full time

    **Job Description**: - ** - Job Title: Quality Assurance Analyst L2 - Req Id: 103923 - City: Kuala Lumpur - State/Province: Kuala Lumpur - Posting Start Date: 10/21/25 - Job Description: **Role Purpose** The purpose of this role is to conduct audits to ensure quality compliance within the account. **͏**: **Do** - **Conduct process quality audits as per...

  • Quality Assurance

    2 weeks ago

    Kuala Lumpur, Malaysia Zurich Insurance Full time

    Job Summary Liaises with business stakeholders, end users, business analysts, project managers, and development teams to identify and document the required tests and test scenarios, ensuring that these cover all the business requirements. They perform, monitor, and report the test execution progress and the overall quality experience of the target test...

  • Quality Assurance Analyst

    5 days ago

    Kuala Lumpur, Malaysia Teleperformance Full time

    Overview: The Quality Assurance (QA) Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in Mandarin, Cantonese, and English. Based in Johor, the QA Analyst ensures that service standards are consistently met by reviewing agent performance, identifying improvement areas, and supporting coaching initiatives....