Customer Success Manager

**About Tenjin**:
Tenjin is a leading provider of mobile marketing analytics, empowering app developers and marketers to make data-driven decisions, optimize user acquisition, and maximize monetization. Our platform unifies marketing data from hundreds of sources, offering advanced analytics, attribution, automation, and reporting tools trusted by top mobile publishers worldwide.

As a YC-backed company, Tenjin is known for its top-notch products, dev-friendliness, and flexible APIs. We work with thousands of mobile apps globally—from indie developers to large publishers—and provide hands-on support to help them scale and grow efficiently. Our team is remote-first and globally distributed, with a strong focus on impact and execution.The Role: Customer Success Manager

**Location**: This is a remote position, Vietnam, Thailand, or Malaysia preferred.

**Language Requirement**: Must be fluent in **Mandarin Chinese**, and English

Overview

We are looking for a proactive and analytical Customer Success Manager (CSM) to support our fast-growing customer base—especially developers and marketers in China and other Asian markets. In this role, you will act as a trusted advisor to our customers, helping them get the most out of Tenjin’s platform, optimize their user acquisition performance, and solve complex technical and marketing challenges.
- You’ll work closely with our sales, product, and engineering teams to ensure customer satisfaction, reduce churn, and identify growth opportunities. This is a hands-on role that requires both strategic thinking and attention to detail.Your Responsibilities
- Provide day-to-day support and consulting to Chinese-speaking developers using Tenjin’s platform.
- Help customers understand attribution, reporting, campaign analysis, and user acquisition performance.
- Conduct onboarding sessions, product training, and feature walkthroughs in Mandarin.
- Escalate and follow up on technical issues with the product/engineering team.
- Collect product feedback and communicate it back to internal teams.
- Support sales with upsell/renewal opportunities through strong customer relationships.
- Collaborate with marketing and product teams to create educational materials and content for Chinese-speaking users.

**Requirements**:

- Bachelor’s degree in business, marketing, engineering, or a related field.
- 1-2 years of experience in mobile UA, game publishing, client success, ad tech, consulting, or related field.
- Native-level Mandarin and fluent English.
- Excellent communication, problem-solving, and relationship-building skills.
- Strong analytical mindset and comfort with dashboards, data, and performance metrics.
- Ability to work independently and handle multiple customers and priorities at once.

Preferred Qualifications
- Experience as a publishing manager or user acquisition manager for mobile games or apps.
- Familiar with MMPs, ad networks, or UA platforms (e.g., AppsFlyer, TikTok Ads, Facebook, Unity, etc.).
- Prior experience supporting global advertising campaigns or mobile apps.
- Familiarity with SQL or basic data querying.
- Comfortable explaining how SDKs, APIs, and attribution work to non-technical customers.

Why Tenjin?
- Join a fast-growing, product-led company headquartered in San Francisco, building analytics infrastructure for the world’s top mobile apps.
- Operate at the intersection of adtech and martech—helping developers turn data into decisions through attribution, automation, and performance insights.
- Work on the foundations of the AI era: high-quality data pipelines, measurement infrastructure, and scalable systems powering growth and optimization.
- Collaborate with a talented, globally distributed team that values ownership, clarity, and thoughtful execution.
- Gain hands-on experience across the full lifecycle of a modern tech company—from APIs and SDKs to customer success and global GTM.
- Enjoy competitive compensation, flexible hours, and a remote-first culture built on trust and autonomy.