HR Associate

**HR Associate - Europe, Africa, South America, Russia and Kazakhstan**
**Oil & Gas Industry (Shell)**
**Monday to Friday, 2pm to 11pm (Malaysia local time)**
**This role will follow local Malaysia Public Holidays, with some requirement of skeletal support on Public holidays for business critical activities.**
**Cyberjaya, Selangor**
**RM 2800 - RM3200**

**Purpose**:
HR Services department provides support for Shell employees in different countries of Europe, Africa, South America, Russia and Kazakhstan regarding HR systems and processes. The role includes daily communication with employees, providing information and completing requests related to HR processes like compensation and benefits, personal administration, local and expat transfers and relocation, working time administration.

Duties:

- The main objective of the HR Function is to deliver value to Shell and its constituent Businesses and Functions by developing and executing people strategies in direct support of the Group Strategy.
- Provide end to end HR Operations support to employees, line managers, and local HR. Execution of complex Local HR Processes, in line with existing policies and procedures, assuring high quality data management in Shell People, as well as documentation, including on-going support to employees.
- Management of cases according to established ways of working, including:
- Using the Salesforce tool to log queries and updates, create tickets and ensure closure of tickets,
- WIP management, keeping customers updated on the status of open cases,
- Taking ownership of end-to-end processes,
- Handing-off cases to other teams in HR Services as required,
- Dealing with third party service providers,
- Meeting established KPIs and SLAs.
- Timely escalation of complex queries to senior advisors, SMEs and policy teams.
- Acting as a country or process focal point if necessary.
- Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
- Building partnerships with HR Partners by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids).
- Ensuring the info in Knowledge Management is up to date.
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.

**Requirements**:

- Bachelor degree in Business or related field.
- Fluent English (min. C1 level),
- Min 1 year work experience (preferred),
- Excellent interpersonal skills,
- Good analytical skills, ability to manage several tasks at the same time,
- Good PC skills (MS Office),
- Professional experience in customer service environment desirable,
- Knowledge of SAP HR module or other ERP system will be an asset.
- Works under immediate supervision.
- Typically reports to a supervisor or manager.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM2,800.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Evening shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service / Call Centre: 2 years (preferred)
- SAP HR / ERP: 2 years (preferred)