Hard Services Lead

JLL supports the Whole You, personally and professionally.

Responsible in managing the M&E systems and ensure the effectiveness of overall planned preventive maintenance program. Assist the Site Facilities Manager in providing site facility management (operation & Maintenance), HSE management, procurement & vendor management, Helpdesk team Management and technical team management

Facility Management (Operation & Maintenance)
To assist in the implementation of operation related standards and procedures, preventive & planned maintenance program, repair & replacement initiative program and helpdesk management. Minimizing the risk of plant failure.
To create and update the site asset register and ensure the statutory compliance are in place.
Review stock levels of the required inventory of spares on site
Recommend continuous management initiatives and energy management plan
Managing ad-hoc related projects
To submit relevant reporting data and ensure timely submission to Facilities Manager
To provide 2nd level support and manage the site operation in the absence of Facilities Manager

HSE Management
To ensure the site provision of safe working environment and compliance to HSE standards
Work closely with HSE Executive in overall planning, executing and delivering HSE procedures to all activities at site

Procurement & Vendor Management
To conduct performance assessment of technical vendors and ensure the delivery are as per agreed SLA/KPI
To assist the Facilities Manager and ensure vendor procurement processes are in in compliance to both Client and JLL guidelines

Technical Team Management
To prepare the job descriptions for all technical staff and assign relevant manpower to specific task
Provide leadership and guidance to the team of onsite Technicians and overall management of their work schedule, planning of leave and coverage, etc.

Helpdesk Team Management
To prepare the job description for Helpdesk Administrator and ensure the SLA/KPI are adhered to with superior customer service management
Ensure all work orders and tickets relating to M&E maintenance are closed within agreed timelines

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.