Desktop Support L1

**Job Purpose**:
The Desktop Support technician is a representative at customer locations and will work closely with team to provide the required services.

The Desktop Support Technician is a physical presence service to provide second line support at customer locations. The Desktop Support Technician is responsible for performing tasks to agreed service levels as well as meeting customer satisfaction measures.

In addition the technician is also required to provide Hands and Eye support for Client/Customer/OEM Subject matter experts in diagnosing and resolving incidents with regards to Network and Compute devices.

**Experience Required**:
2 - 4 Years’ experience working in a similar environment as described above

**Key Requirements**
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office, Lotus Notes, and MS Outlook etc.
- Good experience in End User device hardware and software troubleshooting
- Good experience of supporting devices such as Printers and Meeting Room equipment’s
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Awareness of Data Backup principles
- Familiarity with virtual, MDM and VPN environments
- Basic knowledge and familiarity
- Exceptional customer facing skills
- Able to communicate clearly and effectively both with TCS and the Customer
- Logical and analytical approach to work
- Accurate record keeping
- Able to work unsupervised
- Good timekeeper
- Intense focus on quality work
- Productive and Efficient
- Able to operate within customer standard operating procedures
- Able to maintain professional demeanor under stress
- To be at all times appropriately dressed for the Customer environment
- Good standards of grooming and personal hygiene

**Training & Certifications Preferred**

CompTIA A+, MCP/MCSE are desirable certifications

OEM Certification desirable

Knowledge of ITIL and experience of working within an ITIL environment would be beneficial

**Note: With regards to Resources skill, we are looking for smart hand technicians who can provide physical touch support with guidance from client remote teams. Hardware is hosting Oracle Solaris, IBM P-Series (AIX ) and Wintel servers.**

**Job Types**: Temporary, Freelance

**Salary**: From RM50.00 per hour

Schedule:

- Day shift

Ability to commute/relocate:

- Melaka: Reliably commute or planning to relocate before starting work (required)