Customer Service Executive
2 weeks ago
RESPONSIBILITIES
Responsible to liaise with local and overseas customers on sea freight, invoicing, monitoring and updating customers from time to time. Ensure timely deliveries and ensure customer's requirements are met with satisfaction.
DUTIES
1. To cany out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies
2. Direct liaise with transport company/shipping line or agents for import shipments (for both FCL and LCL shipments).
3. Coordinating shipments and transport arrangements (for both FCL and LCL shipments) by communicating with internal and extemal customers and transporter to ensure timely delivery.
4. Correspond with customers regarding availability, shipment date, shipment tracking and current status.
5. Advanced preparations with co-loaders to book for import and trans-shipment.
6. Ensure the quality and accuracy of the shipping documentations are completed and maintained at all times.
7. Issuance of customers' invoices and payment request such as LSC, Storage and D&D charges are timely to prevent EDO/DO late released by shipping agents.
8. Responsible on issuance of request of transport (ROT) and gate pass to Operations team/haulage companies.
9. Monitor delivery status to customers on daily basis to ensure delivery are as scheduled and minimized backlogs.
10. Import permit declarations and custom clearance.
1 1. Work closely with internal departments to coordinate customer's shipment.
12. Organized documents in orderly manner before submit to Billing team for job closing.
13. Build and maintain good rapport with customers to fulfil their requirements.
14. Perform any other assignments as and when directed by Superior/s and comply with the company's rules and regulations.
COMPETENCE
Education Minimum qualifications - Diploma in any field.
Experience encouraged to apply
Computer literacy - Words, Excel and PowerPoint
Proficiency in both spoken and written languages - English and Bahasa Malaysia.
Skills Customs clearance procedures are an added advantage.
Knowledge in
Good personality with positive attitude and service oriented
- _**To be based at alibaba warehouse KLIA. Must be able to work on shift.**_
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- What is your expected salary?
- Must be able to work on shift. 24/7 on rotation shift
**Experience**:
- Shipments: 1 year (required)
-
Customer Service Executive
1 week ago
Sepang, Malaysia Aerospec Supplies Pte Ltd Full time**Location**: Sepang **Working hours**: 12 Hours shift work (8pm - 8am) Shift pattern 2 on 2 off - Help program to recover any AOG requirement. - Handle customer's demand for aircraft spares part and enquiries. - Follow up/Execute on delivery schedule on the exchange or purchase of components. - Prepare packing list for delivering of units to customer. -...
-
Customer Service Executive
4 days ago
Sepang, Malaysia Dimerco Express Malaysia Sdn Bhd Full time**JOB PURPOSE** To provide efficient and quality service to all customers at all time. **JOB DESCRIPTIONS** - Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers - To attend to customer bookings for import/ export shipment - Coordinating with Operations and Sales to meet customers’...
-
Customer Service Executive
6 hours ago
Sepang, Selangor, Malaysia NTT Ltd. Full time 20,000 - 40,000 per yearMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAThe Customer...
-
Sepang, Selangor, Malaysia Worldgate Express Services Sdn Bhd Full time 70,000 - 250,000 per yearLocation: KLIA Cargo VillageIndustry: Freight ForwardingSalary Range: RM2,800 – RM4,800 (Junior to Mid Level)Job SummaryWe are seeking a Customer Service Executive with air freight import & export shipment handling experience from the freight forwarding industry. The role requires strong coordination skills to manage end-to-end air shipments and support...
-
Customer Service
1 week ago
Sepang, Malaysia APPING TECHNOLOGY SDN BHD Full time**Requirements** To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication **Responsibility** 1...
-
Customer Service Executive
1 week ago
Sepang, Malaysia PKT Logistics Group Sdn Bhd Full time**RESPONSIBILITIES** To support Superior and to ensure compliance to departmental KPI to achieve company’s key business objectives. Responsible to monitor and manage daily air shipments by adhering to company's rules and regulations. **DUTIES** 1. To carry out 3R (Reduce, Reuse, Recycle) practices within PKT Group of Companies. 2. Effective handling...
-
Internship - Customer Services (Transportation &
2 weeks ago
Sepang, Malaysia KINTETSU WORLD EXPRESS Full timeJob description - Learn and execute of day-to day Freight Operation and Customer Services activities i.e. freight (Air / Sea / Trucking) booking and Shipments / Cargoes pick up and delivery. arrangement, follow up and monitoring, billing etc. - Learn and produce daily, weekly and monthly reports and statistics on the Shipments as per required by the...
-
Operation and Customer Service Executive
2 days ago
Sepang, Selangor, Malaysia Southern Air Freight Sdn Bhd Full time 60,000 - 168,000 per yeara. Handling, loading, coordinating and monitoring of all air & ocean export/import shipments i.e. responsiblefor handling all shipping coordination including vessel / flight booking, freight arrangement, shipping document(such as BL, AWB, manifest, DO and other related document preparation)b. Prepare customs declaration document (K1/K2/K3/K8/K9 & ZB) form;c....
-
Airfreight - Customer Service Coordinator
1 week ago
Sepang, Malaysia CTI Logistics Sdn Bhd Full time**Requirements**: 1. Diploma in Logistic / Industrial Logistic / Logistic & Freight Forwarding Management. 2. At least 2-3 years of working experience in airfreight forwarding customer service. 3. Familiar with the freight forwarding international commercial terms. 4. Working knowledge of Airline Tariffs - IATA, market rate, ULDs, regulations & procedures,...
-
Service Crew
2 weeks ago
Sepang, Malaysia Select Service Partner (Malaysia) Sdn. Bhd. Full time**Requirements**: - Excellent interpersonal skill and moderately conversant in English - Friendly, reliable, and punctual. - Strong communication skills. - Physically fit and able to work on your feet for long periods. **Responsibilities**: - Aids in ensuring orderly Restaurant operations through strictly following service sequence and standards. -...