Customer Support Specialist

1 week ago

Cyberjaya, Malaysia Tesla Full time

**What to Expect**

Customer Support Specialists are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient and customer-centric team members to help deliver an equally innovative experience for our customers.

**What You'll Do**
- Educate our owners so they have optimal confidence in the operation of their vehicle
- Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
- Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
- Accurately record issues and data into CRM/ Vehicle Support System

**What You'll Bring**
- Min. 2 years Technical Support/ call center experience in automotive industry is preferable
- Flexible, proactive, attention to details, eager to contribute with strong common sense
- Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
- Accept 7*24*365 shifts to accommodate customer’s needs
- Establish and maintain positive, respect, cooperative working relationships
- Willingness to learn new and innovative automotive technologies
- Understanding of basic automotive techniques would be an added advantage
- Excellent communication skills, fluency in English and other local languages is preferred

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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