Customer Support

2 weeks ago


Bangsar, Malaysia Lifework Staffing Services Full time

**Responsibilities**:

- Manage and deliver customer-focused service to all Retail customers.
- Generate and send proposals to customers.
- Perform daily outbound call to customers to follow up on quotations and proposals.
- Guide customers on completing the proposal and obtaining relevant documents.
- Opening of account for customers.
- Onboarding and guiding customers on e-Tools.
- Perform follow up calls within SLA to customers that have obtained quotations from CS team.
- Compile retail data and present to Retail Manager.
- Liaise with cross functions and partners on training related topics.
- Liaise with partners on commercial and operational updates.
- Updating Service Points data and operating hours.
- Manage and review Google ratings for all Service Points.
- Update Google postings when required.
- Broadcast communications to Retail Service Points and Partners as directed by Retail Manager.
- Undertakes any assignment/special project as determined by the Retail Manager.

**Qualifications**:

- Diploma & above.
- 1-2 years of experience in related field.
- Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
- Well
- developed relationship skill and ability to network with multiple levels of an organization and other business units.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM3,200.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- customer service: 1 year (preferred)
- account management: 1 year (required)

**Language**:

- English (required)



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