Partner Support Agent

3 days ago

Shah Alam, Malaysia ITCAN Business Solutions Sdn Bhd Full time

**Nature of Job**:
3rd Party contract

**Duration (months)**:
12 months

**Division / Department**:
Sales & Retail / Sales Operations

**Location**:
Subang Hi-Tech

**Will report to**:
Team Lead, Partner Support

**You are**:_(personality/competencies, etc.)_
- Able to work shift till 10 pm, including weekends & public holidays.
- Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are met.
- Customer obsessed, calm & able to handle difficult situations.
- Taking ownership to ensure issues resolve in a timely manner.

**Your Responsibilities**:_(What is this role all about? What are the expectations of the applicant?)_
- Answer incoming calls in a timely manner from Celcomdigi Partners.
- Resolving Celcomdigi partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
- Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
- Attending to cases escalated by Celcomdigi’s Partners through web portal and resolve them within SLA.

**Your Merits**:_(These are must haves in terms of qualifications & experience & specific technical /professionals skills that you expect from the applicant)_
- Minimum Diploma with at least 2-3 years accumulated service-related experience, fresh graduate is welcome to apply.
- Possess language proficiency in Bahasa Malaysia & English. Mandarin speaking is an added advantage.
- Good communication/written skills, love interaction with customers.
- Team player and fostering collaboration.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person

  • Partner Support Agent

    3 days ago

    Shah Alam, Selangor, Malaysia ITCAN Business Solutions Sdn Bhd Full time 20,000 - 40,000 per year

    Nature of Job:3rd Party contractDuration (months):12 monthsDivision / Department:Sales & Retail / Sales OperationsLocation:Subang Hi-TechWill report to:Team Lead, Partner SupportYou are: (personality/competencies, etc.)§ Able to work shift till 10 pm, including weekends & public holidays.§ Results oriented with the ability to set, meet, and exceed targets;...

  • Agent Care Executive

    3 days ago

    Shah Alam, Selangor, Malaysia IX Group Full time 40,000 - 60,000 per year

    Job SummaryProvide administrative and operational support to real estate agents, including managing records, communications, events, onboarding, the agent portal, and incentive campaigns, while coordinating with external partners and assisting with company events.Job Description:Maintain accurate records and databases related to agent activity, registration...

  • Property Sales Agent

    2 weeks ago

    Shah Alam, Malaysia MY U PROPERTIES SDN BHD Full time

    1. Are you passionate to learn about Sales & Property? 2. Looking for career advancement? 3. Interested and eager to achieve High Commission? If you say YES to all above, then you are who we looking for! - We are seeking for Real Estate Property Agent that is capable to sell properties and passionate in providing excellent property service - We require...

  • Intern Digital Customer Support Agent

    4 days ago

    Shah Alam, Malaysia Warna Cemerlang Education Group Sdn Bhd Full time

    Location: [ Rimbayu/Bukit Jelutong/Setia Alam/Puncak Alam] / [**Hybrid/On-site**]Internship Duration: [e.g., 3 - 6 months] Flexible Hybrid Working Schedule [ Alternate Day shift (Virtual) / Evening Shift (on-site) ] Allowance: Provided **About Us**: Warna Cemerlang Education Group Sdn Bhd is a leading tuition centre chain in Selangor dedicated to...

  • Partner Manager

    2 weeks ago

    Shah Alam, Selangor, Malaysia Esri Malaysia Full time 120,000 - 240,000 per year

    We deliver the best GIS solutions in the world, with the brightest minds on the map.What are the issues that matter most to you? Climate change, national security, disaster response?At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges...

  • Operations Support Executive

    3 days ago

    Shah Alam, Selangor, Malaysia FMX (M) Sdn Bhd Full time 42,000 per year

    The Operations Support Executive is to support the recruitment, onboarding and operational coordination of freelance sales agents. This role ensure an effective onboarding, system & process training and smooth day-to-day operations to meet the company targets.Key Responsibilities:Liaise with recruiter & marketing team on recruitment target.Plan and execute...

  • Operations Support Agent

    2 weeks ago

    Shah Alam, Malaysia FedEx Full time

    Service Assurance Customer Service Admin & Support Operations Support Reporting Education: Secondary education or equivalent Experience: Two (2) years of relevant work experience **Additional Information** Time in department waiver At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse...

  • Channel & Partner Manager

    15 hours ago

    Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...

  • Partner Success Executive

    2 days ago

    Shah Alam, Selangor, Malaysia MyCEO Academy Full time 2,000 - 2,500 per year

    Kami dari MyCEO Education sedang mencari seorang Partner Success Executive untuk membantu mengurus & menyokong licensee/partner kami di seluruh Malaysia.Peranan ini penting untuk memastikan semua partner berjaya, aktif, dan mencapai KPI melalui coaching, support dan relationship management.Jika anda suka berkomunikasi, suka mengajar, suka membantu orang...

  • Channel & Partner Specialist

    3 days ago

    Shah Alam, Malaysia Razer USA Ltd. Full time

    Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put...