Retail Operations Continuous Improvement Manager
1 week ago
Job Summary
Evolving our organization’s highest‑value opportunities into measurable wins—lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.
Key Responsibilities
- Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
- Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
- Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
- Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
- Produce bite‑size micro‑learning and training rollout kits to accelerate new ways-of-working adoption and sustain results.
- Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.
Job Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Overall 8-10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
- Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
- Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
- Change management & communications, training design & delivery.
- Content creation for micro‑learning and training rollout kits.
- Problem solving & analytics (experimentation, baseline/benefit quantification).
- Kaizen facilitation, VSM, A3, RCA.
- Project development and benefits tracking.
- Stakeholder collaboration.
- Basic dashboarding (Lark, spreadsheets)
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