Operations Executive

7 days ago


Johor Bahru, Malaysia Sendhelper Pte. Ltd. Full time

This job position of Operations Executive consists of customer management by providing support and enhanced service to all customers and meeting the service standards of the company. This position also requires regular liaison with tech and marketing teams to strategize and execute plans for business development.

JOB RESPONSIBILITIES:

- Customer Experience Management
- Work closely with the technical team to improve the product features
- Collect and collate feedback and suggestions from customers on improving the app and service quality, and recommend it to the management for implementation
- Prepare customer communication material on a regular basis
JOB REQUIREMENTS
- Work days: 5 days a week (Exact days to be decided later, ideal if you're willing to work on weekends)
- Excellent communication skills in English, both written and spoken.
- High level of energy and a sociable personality
- Passionate about people operations and customer success
- Entrepreneurial spirit

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Work from home
Schedule:

- Monday to Friday
- Weekend jobs


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