Customer Experience Team Leader

5 days ago

Ara Damansara, Malaysia Speedhome Full time

**SPEEDHOME is flipping the property rental industry on its head.**We’re looking for a **Customer Experience Team Lead** who can lead by example, inspire the team, and drive results. If you’re a hands-on leader who thrives in fast-paced environments, this is your chance to make an impact.

**What’s the Job About?**
- Lead and inspire your team to achieve targets while delivering exceptional customer experiences.
- Work with AI tools to optimize workflows and ensure customer interactions are seamless.
- Provide constructive feedback, mentor team members, and build their skills to excel.
- Analyze customer feedback and team performance to identify opportunities for improvement.
- Proactively manage and resolve customer issues, eliminating negative sentiment at its root.

**What’s on the Table?**
- **2 Days WFH Weekly**: Lead your team from anywhere and stay connected with flexibility.
- **Free Lunches**: Enjoy meals on us every Tuesday to Thursday when you're in the office.
- **Leadership Role**: Shape your team’s culture and outcomes while sharpening your skills.
- **Career Growth**: Scale your leadership capabilities in a fast-growing startup.
- **Make an Impact**: Your work will directly improve the lives of landlords and tenants.

**What Our Team Says**
- “Leadership here truly listens and supports growth. I’ve never felt more empowered in my role.”_ - Team Lead
- “The fast pace pushes you to grow quickly, and the team environment keeps you motivated.”_ - Team Lead
- “The impact we make every day is real, and you can feel it in the results we deliver.”_ - Customer Experience Executive

**What We Need from You**
- **Leadership with Impact**: You inspire your team to perform and grow consistently.
- **Proactive Problem Solver**: You identify and resolve issues before they escalate.
- **Accountability**: You set high standards and deliver on them without compromise.
- **Analytical Thinker**: You make data-driven decisions to improve team performance and processes.
- **Customer First**: You remain calm and focused, even in high-pressure situations.

**Requirements**:

- At least **2 years** in a supervisory or team lead role.
- Proven track record in customer experience or related fields.
- Strong communication skills in **Bahasa Melayu & English** (additional languages are a bonus).
- Solid analytical and reporting skills, with experience in using CRM tools.

**Who You Are**
- **Go-Getter**: You rise to every challenge and inspire others to do the same.
- **Reliable**: Your team and leadership know they can count on you.
- **Collaborative**: You thrive in a team environment, building trust and momentum.

**Who You’re Not**
- Resistant to change or feedback.
- Someone who avoids tough conversations.
- Content with “good enough.”

**Ready to lead the charge?**

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your expected salary?

Willingness to travel:

- 100% (preferred)

Work Location: In person

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