Customer Project Manager

Responsibilities:

- Lead and manage the end-to-end project encompassing the requirements, plan, design, test, control, integration and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solution(s).
- Provide the vision, strategy and business objective alignment while leading by example.
- Ensure the various projects in his/her project are aligned and integrated & ensure that any necessary changes to the individual projects are agreed and communicated to the various stakeholders.
- Perform overall project-level planning, manage budgets, define project/project and PMO structure, develop an overarching roadmap, associated integrated schedule, define stakeholders along with Governance, a communications plan, meetings and reporting cadence; manage issues/risks/change and escalations to closure
- Establish PMI consistent standards, ensure compliance; support adherence to Cisco delivery framework, standards and methodologies, and provide feedback to drive continuous process improvement to the project and the organization as appropriate
- Identify staffing requirements and manage vendors and/or procurement to achieve Cost, Schedule, Quality goals
- Accurately forecast, track, and report on overall project costs, revenue, and profitability
- Drives the Project to meet or exceed defined performance metrics; oversee projects and project managers; mentor and develop team members; proactively manage efforts to achieve successful outcomes
- Ensures proper Scope and Change Management processes are adhered to, manages change management handling between customer, partner & account teams
- Add value to both customer and Cisco
- Lead and support organizational changes and improvements
- Establish and maintain relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.)
- Ensure the capture of lessons learned and best practices to share and leverage within the PM community
- Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies

**Skills**:

- Bachelor’s Degree in IT, Engineering, Business or a related field, plus 10+ years’ experience managing and leading large turnkey projects.
- Requires a professional PMI certification PMP, PgMP or equivalent, but at minimum must understand formal project management methodology from PMI
- Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments.
- a Understanding of Software development lifecycle and delivery methodology, including Agile based PM frameworks
- Well versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management
- ITIL or eTOM knowledge (or equivalent) desired
- Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
- Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.

**Job Type**: Contract

Pay: RM12,000.00 - RM15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Application Question(s):

- Do you have project management experience in large scale Service Providers building their networks or large scale data centres?

**Experience**:

- Project management: 7 years (required)

License/Certification:

- PMP (preferred)