E-commerce Assistant Customer Service

**Be Part of the Montanic Adventure**

Join Montanic, the premier destination for outdoor enthusiasts and adventure seekers. Since our founding in the year 2000, we've expanded from a single store in Brunei to an international presence, boasting branches in Kota Kinabalu and Seria. At Montanic, we uphold the belief that a successful adventure begins with the right gear, and it's our experienced team that guides customers to ensure their satisfaction with the quality and performance of our products. Our dedication to product quality, a sterling reputation, and unrivaled customer service distinguishes us as we strive to deliver the best shopping experience, both online and in our retail stores.

Embark on a journey with Montanic, not just as a customer, but as a part of our team. We offer more than just a job; we provide a career path for those passionate about the great outdoors and eager to make a difference in the adventure retail industry. As we continue to grow, we invite you to grow with us, building a rewarding career that evolves with our expanding business. Join our team, and together, let's reach new heights in delivering exceptional outdoor experiences to adventurers around the globe.

**ROLES & RESPONSIBILITIES**

**E-Commerce Management**
- Manage and update product listings across various online platforms/marketplaces with accurate images, descriptions, prices, and details.
- Oversee order processing, ensuring a seamless shopping experience from order placement to delivery.
- Monitor inventory records and coordinate with the logistics team to ensure stock availability and accuracy.

**Customer Service Excellence**
- Handle after-sales issues, including warranty claims, with a focus on customer satisfaction and retention.
- Report on store performance, customer feedback, and after-sales issues to the management team for continuous improvement.

**Campaign Planning and Execution**
- Assist in planning and executing marketing campaigns to promote products and special offers.
- Collaborate with the marketing team to align online sales strategies with overall marketing objectives.
- Analyze sales data to identify trends, opportunities, and areas for improvement.
- Additional Responsibilities: Perform any other tasks as assigned, demonstrating flexibility and a willingness to contribute to the team's success.

**JOB REQUIREMENTS & QUALIFICATIONS**
- Diploma/Advanced/Higher Graduate Diploma in Business Administration, Marketing, E-Commerce, or a related field.
- At least 1-2 years of experience in an e-commerce or online retail environment.
- Familiarity with e-commerce platforms/marketplaces and digital marketing strategies.
- Strong communication and interpersonal skills, capable of engaging effectively with customers and team members.
- Excellent organizational skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Proficiency in English, both written and spoken. Additional language skills are a plus.
- A proactive and customer-oriented approach, with a strong commitment to quality and service.

**REMUNERATION & BENEFITS**
- Salary: RM2,000 to RM2,500, commensurate with experience and qualifications.
- Statutory contributions: EPF, SOCSO, EIS, and other staff benefits.

**WORKING HOUR**:
Monday to Friday, 9:00 am - 6:00 pm

**WORKING LOCATION**

G-7, Wisma KLH, No.968, Jalan Kenanga, Kg Kayu Ara, 47400 Petaling Jaya, Selangor

Join Montanic and help us equip adventurers and outdoor enthusiasts with the gear they need for their next great adventure.

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Business Development: 1 year (preferred)
- People Management: 1 year (preferred)

**Language**:

- Bahasa (required)
- Mandarin (required)
- English (required)