Sales Executive
2 weeks ago
**Responsibilities**:
- SALES MANAGEMENT- Optimize business results through leveraging area resources and staying attuned to the changing market dynamic.
- Communicate to Store Supervisors to ensure their understanding of sales goals and KPI measurements.
- Analyze and track area performance to react to the risks and opportunities to achieve annual sales goals.
STORE OPERATIONS- Ensure a standard model of store operations are in place that reflects local market needs and company standards.
- Provide input to store planning on new store layouts and cooperate in organizing retail operations for new store openings.
- Lead the store supervisors in building strong relationships with landlords to minimize operational issues.
- Anticipate potential risks in store operations and alert the organization accordingly.
- Look for ways to improve store operating cost efficiency whilst maintaining required standards of customer service and brand image.
- Manage all financial aspects of business operations, accounting and budgeting including: - Sales against goals; track sales versus established standards
- Use of reporting tools (daily, weekly, monthly reports)
Analyzing report data.
Sales against Target
- Track sales versus established standards
- CUSTOMER RELATIONSHIPS & EXPERIENCE- Create and maintain value based relationships with top customers across your market.
- Monitor CRM KPI's and determine the appropriate follow-up actions.
- Interpret Mystery Shopper and NPS results together with CRM data to propose/decide on ongoing strategy and actions to improve customer experience.
- Handle major customer issues (with Director if necessary)
- Propose/stimulate activities to continuously improve the customer service.
- Analyze and use CRM data to work with store managers to develop business plans & relationship activities.
- Collect specific CRM training needs and determine the relevant actions in order to improve the customer experience.
**Benefits**:
- EPF
- SOCSO
- Annual Leave
-
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