Operation Manager for Pickleball

2 weeks ago

Bangsar South, Malaysia ANCUBIC CAPITAL SDN BHD Full time

**Job Descriptions**:
**1. Ensure Smooth Facility & Program Operations**
- Oversee daily operations of pickleball courts, programs, and events.
- Manage scheduling, booking systems, and service delivery processes.
- Monitor facility upkeep, equipment, and inventory to ensure availability and safety.
- Support new facility or program launches with training and SOP rollouts.

**2. Lead & Develop Team Performance**
- Supervise and coach operations and front-line staff, including coaches, coordinators, and customer service teams.
- Set clear KPIs, track performance, and support staff growth and training.
- Ensure consistent service standards across all touchpoints.

**3. Enhance Customer Experience**
- Define and uphold service excellence for members and guests.
- Resolve customer issues promptly and proactively improve retention and loyalty initiatives.

**4. Execute Programs, Events & Campaigns**
- Support the planning and execution of pickleball programs, tournaments, and brand activations.
- Manage timelines, resources, and staff assignments for events.
- Coordinate with marketing and programming teams to deliver seamless customer experiences.

**5. Drive Collaboration Across Teams**
- Act as a bridge between operations, coaching, marketing, and customer service teams.
- Support cross-departmental initiatives, ensuring clear communication and alignment.
- Participate in regular reviews to identify and address operational bottlenecks.
- Performs other duties, assignments, obligations, etc., as may be assigned by the Company that fits your skills and experience.
- The list of Job Description is by no means exhaustive and may be added and/or amended from time to time

**Job Requirements**:

- Diploma/Degree in Sport Management, Business Administration, Recreation, or related field.
- Minimum 3-5 years of experience in sports facility management, recreation operations, or a related leadership role. Background in racket sports (tennis, badminton, or pickleball) is highly preferred.
- Strong leadership, team management, and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Knowledge of pickleball rules, programs, and industry trends.
- Budget management and financial reporting capabilities.
- Proficiency in Microsoft Office and facility management systems/software.
- Strong customer service mindset with the ability to manage diverse groups of players and staff.
- Passion for pickleball, sports, and community engagement.
- Willingness to work evenings, weekends, and during events/tournaments as required.
- Ability to adapt in a fast-paced and dynamic sports environment.

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM12,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Language**:

- Mandarin (preferred)
- Bahasa Malaysia (preferred)
- English (preferred)

Work Location: In person

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